Hotel Reine Victoria

The staff (reception, breakfast) were very nice, helpful, and provided clear instructions. Thanks also for the upgrade! The use of the indoor pool/spa next door and the included mountain railway tickets were great. Our room was renovated, the other areas were a bit antique, but charming nonetheless. I do have to complain about the e-bike situation regarding the storage room (the ramp was far too steep), but we were generously allowed to charge them briefly in the entrance.

Even though our English isn't great, the staff patiently and kindly explained the services, which really helped us enjoy our stay. The free spa was amazing too! The nearby lake was also incredibly beautiful. We definitely want to come back and stay here again someday.

Extremely kind staff, lovely comfortable and clean room, excellent value for money.

I stayed at the hotel for one night with my husband (Deluxe Double Room) and two children (Economy Double Room). The bathrooms were very basic; there were no bathrobes, bidet towels, or slippers. Some of the towels were frayed and made of poor quality, old terry cloth. The bathroom floor was cold. The TV screens in both rooms were too small for the distance they were placed from the bed. The wooden furniture was quite old and worn. Furthermore, it wasn't clear on the website that the advertised restaurants were not located within the hotel itself but at another hotel in the same group nearby. The same applies to the fitness facilities. The breakfast was very good, and the shuttle service and staff courtesy were excellent.