Crown Hotel St. Petersburg

This hotel is a real gem! The room was impeccable; every detail was thoughtfully designed, and the cleanliness was perfect. A special shout-out for the pillow menu – it's a touch of care you feel instantly. And the breakfasts? They're a work of art! Every time, you want to try everything, and the dishes are just mouth-watering. I'll definitely be back with great pleasure!

Coming from Moscow by train, the hotel is less than a 5-minute walk from the station. The location is excellent, convenient for taxis, buses, and the metro. Breakfast costs around a hundred rubles, but I didn't buy it. About 20 meters to the left of the hotel entrance, there's a restaurant open from 8 AM to 2 AM. Their menu has English, and the staff speak basic English and are friendly (rare in Russia). On the ground floor of the mall across the street (left of the entrance), there's a machine to store SIM cards, but it's only in Russian. You should lower your expectations for hospitality services in Russia; don't compare them to other countries. This room type isn't suitable for seniors. You have to climb into the bathtub for the shower, and there's a glass partition that makes it difficult to operate if you're too short or too big (like me). The coffee and sausages in Russia are great, especially the Raf coffee!

I really need to review this hotel. Even though it's a four-star, it's far better than the five-star hotel we stayed at in St. Petersburg a couple of days ago. The location is incredibly convenient, just a stone's throw from Moscow train station. It's also very close to the metro and bus stops. The front desk gave us a room not facing the street. Breakfast was excellent and very extensive, with champagne available every day, and you could even get eggs made to order. It truly lives up to its former Crown Plaza reputation.

We were greeted quite indifferently, and given a poor room that didn't match the photos. We had to waste time getting the room changed, which wasn't in our plans. They did change the room, and the staff member who handled it was polite and made a good impression. Since we had a tight schedule that day, this situation ruined our impression of the hotel, especially since it was one of our birthdays and we hoped for more attentive service. In the morning, the staff congratulated us, which was very nice, thank you. The breakfast was okay, but the selection was modest for people who don't eat meat, sausages, or bacon. There was salted fish, but the quality was poor – too much salt and little flavor. The fruits also weren't tasty, and the selection was odd, with canned peaches being very unusual for a hotel of this caliber. It's a shame the staff didn't know the ingredients of the food; we asked about the bread's composition but were just told they didn't know, and no one even bothered to find out. We won't be returning to this hotel, and I can't recommend it, but everyone makes their own decision. The hotel's location is good, but it's a very busy street with lots of people and cars.

Hygiene: First off, a big shout-out to the cleaning lady who serviced our room daily. It was the same person every day, and she meticulously restocked all the toiletries and water. The room was spotlessly clean. I bumped into her a few times, and even though we couldn't understand each other, I could feel her warmth and enthusiasm. Facilities: The facilities were standard, nothing particularly outstanding. However, the 1.8-meter bed was considered wide for the local area, so I didn't have any other high expectations. We were assigned a room on the third floor facing an inner courtyard, with no view whatsoever. Initially, I wasn't too happy about it, but given our late arrival, there probably weren't many vacant rooms left. Plus, the main road was quite noisy with all the speeding cars, so I accepted the room location – at least it was quiet. Service: The front desk service was decent. On our first day, we didn't have small change for the taxi fare before checking in. I asked the front desk to help, and they did. On the day of check-out, our flight was delayed, so I asked if we could have a late check-out. They extended it by an hour, which wasn't much, but I was still very grateful. We bought beer every day, so we'd call room service for ice, and they always delivered it quickly and promptly, which was great. The only downside was the greeters at the lobby entrance; they seemed a bit indifferent. Only one well-built gentleman was very friendly; the others were mostly expressionless and rarely offered help when guests came in with luggage, even with steps to navigate. The hotel's location is good, with a Cinnabon store next door. We went there for coffee every day and got to know the staff quite well; they were all very friendly.

This hotel is clean, in a great location, and the bed is super comfortable. The room is fully equipped with everything you need, including a capsule coffee machine, an iron, and all bathroom amenities. The staff provides excellent service. It's located right across from the mall, making it easy to cross the street to shop and find food.

Everything was great, a little pricey, but overall I was satisfied. It was clean and comfortable, the reception staff were excellent, and the service and attitude were good. I'll definitely come again. I didn't go for breakfast, so I can't comment on that.

I really felt the arrogance of Russians here. There were over ten steps at the entrance, and when I asked the staff at the door for help with my backpack and suitcase, they just stared coldly without offering a hand. When checking out, I asked for help again, and once more, they just stared coldly.