Reviews of Four Seasons Hotel Lion Palace St. Petersburg

Facilities: The room design concept is very good Hygiene: The room and toilet are relatively good Environment: The hotel design style is really good Service: Very good service Overall looks good It is a famous historical building.

This is the first time I write a bad review for a five-star hotel. I have stayed in luxury hotels all over the world and have never encountered such a ridiculous thing. When I booked it, I saw that it was the number one luxury hotel in St. Petersburg. When I arrived, I found that both the appearance and the interior were so-so. The cola and sparkling water in the mini bar were charged. Here comes the point: the hotel did not have a sign asking for room cleaning. There was a cleaning hotline on the phone. When we went out the next day, we called and told them clearly that they could clean it, but when we came back at 2:30 in the afternoon, it was not touched at all. I wanted to take a break and go out in the evening, so I had to call again and complained at 4:30. I happened to meet the lobby manager. She apologized and said she would solve it immediately (and later gave us a plate of fruit). But when we came back at 6 o'clock, they were still cleaning. We could only sit in the corridor. I was so angry that my blood pressure rose on the spot. I didn't expect that a pleasant trip would be ruined by this "luxury" hotel! Isn't cleaning the room what a hotel should do? Who would believe that no one in the housekeeping department of an international chain hotel can understand English? But this is the fact! There is another detail, the tea sets and toiletries provided by the hotel are too low-grade, and the shower caps and hair bands are so poor quality that they are weird. In short, this hotel does not live up to its name, and we have experienced what it means to pay for trouble!

Everything is great 🥰 If they provided treats every day like on the welcome day, it would be really great 😂

After all, the Russian Four Seasons has been separated from the Four Seasons headquarters, but the quality is still online. The sanitation and facilities are impeccable, it is a bit old, but it also has a unique style in this location. The surrounding environment is also very good, very close to the Winter Palace.

Five-star hotel The first is excellent, the tourist attraction is across the street, and it is within walking distance of the Winter Palace. There are many popular restaurants nearby, but I have never been disappointed with any of the restaurants. There are tobacco, alcohol and department stores The second is that the hardware is also very good. In addition to the standard of the four seasons, the palace style is very beautiful and fresh! It may be because of the princess palace. It is small and exquisite and very girly The third is that the front desk service is very good. Because we arrived early, they also tried their best to help us arrange the earliest room to check in. The overall service is very natural and moderate I highly recommend this place

The hotel is conveniently located next to St. Isaac's Cathedral and less than 10 minutes' walk from the Hermitage. There is a coffee shop and Burch near the hotel, which is great and recommended!

Yeka's palace-turned-hotel is great

Thumbs up! ! ! The service is warm, clean and considerate. I am most satisfied with the Four Seasons. It is very convenient to visit attractions, eat and exchange US dollars.

If you want to see Russian officials (not federal, but regional from Nizhny Novgorod) turn into deep drunken scum and behave with the utmost disrespect to hotel guests and hotel staff, then this legendary hotel is for you. If you plan to relax in a pleasant environment, then it is better to choose any other hotel in the neighborhood.

We went to the White Nights festival in July 2024 and stayed at the hotel for a night. We booked a signature room with a view of the landmarks but instead got a room overlooking the city toilet, above a bar where the music did not stop until late at night. At 11 p.m., we asked to change our room to a quieter one. Although there were rooms available, it took 2.5 hours to solve the problem. Upon checkout, we were given a gift certificate as an apology for the inconvenience caused, which turned out to be impossible to use even during the low season. Beautiful building, beautiful city, wonderful musicians and absolutely unprofessional hotel managers with no respect for their customers.

The hotel is a real Palace. Very well furnished, huge height of the room windows and view to the famous Saint Isaac’s Cathedral. The bed is very comfortable (soft but no problem for the back) mattress The bathroom is very big with small builtin into the mirror TV.. TV in the room is large and modern. Air conditioning works really well and silently. Excellent sound proofing. I liked wooden doors and furniture. Paintings / replicas / photos are everywhere even in the toilet corner. Italian Restaurant was amazing especially I could recommend Octopus. The breakfast (we have taken on the menu) was well served and delicious. No goat cheese however, I have asked about it at the reception and we’ve been advised to inform the hotel about food allergies prior the visit. We’ve been welcomed by a nice Lama toy to our daughter. Thanks for that, she still takes it to the bed . The rooms with view to internal yard are good two. There is a glass roof of the restaurant where the breakfast is going on. I would still advise to take a suit with better view.

It was family trip, and we really enjoyed it. The location is next to St. Isaac’s Cathedral, and short walk from Neva River. We stayed in suite with a view on Voznesenskiy Ave/Admiralty. Although, it is not showing St. Isaac’s Cathedral, it is quieter, and has longer balcony. The suite was spacious with high ceilings, and modern amenities. We really liked food in the hotel. The breakfast was plentiful - the best we have seen. The decor and service were also impeccable. We have also eaten at Asian restaurant Sintoho, and enjoyed it very much; it is very pretty too. If you would like, they would find you tour guide to your interest, and it would be someone with real knowledge. For children, there is a play room available, toys, and kid robes etc. The spa was nice. Although they do not have a formal pool; a hydro pool is an interesting and enjoyable one. We will return.

My wife and I have now stayed at the Four Seasons Lions Palace a few times and it is reliably great. From the outstanding multi-lingual service at the front desk (in particular, much gratitude to Inna who was so gracious, lovely, and accommodating) and all the dining staff. This hotel is in a perfect location across from the park and the iconic St. Isaac’s cathedral. The gorgeous building features new, modern, and delicious restaurants (sushi, Italian) and a classic breakfast / high tea room. Certainly one of the best hotels in Saint Petersburg!

Amazing hotel, so much history. Takes your breath away thinking it was a real palace where the rich and famous at the time would spend their time. We loved everything about our stay. The views, the balcony was spectacular. Dinner at the Italian restaurant was amazing. The spa was great too. Highly recommend!