This hotel is quite run down, and it shows. The carpets are worn and dirty, the wooden parts of the wardrobe are scuffed from age, and you can see where chipped corners have been patched up... This hotel might have been great 10 years ago, but now there are much more modern 5-star hotels in St. Petersburg...
The upholstery on the furniture is worn out, and the walls need repainting. The doors creak... We wanted to use the pillow menu and... never got it.
Breakfast now compared to a few years ago is like night and day! The waiters are only there to clear dishes, they're slow and unfriendly, and for everything, the answer is: 'get it yourself,' 'order it yourself,' 'coffee is from the machine!'
Why do you lock the mini-bar and demand a deposit to open it?! We've never seen anything like it before....
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