Serene Haven – Relax & Rejuvenate

Nothing like the online photos The place was not ready when scheduled. The front door was unrecognizable. There was no useable outdoor space. The day bed broke when you sat on it, down to the mattress below. It was being held together with an “L” bracket. . You think the shower was going to be a redeeming quality, no water pressure. By the way, the bed in the bedroom was very uncomfortable with plastic on the mattresses and nothing was as it appeared in photos. We only stayed because a family member close by had passed.

Misleading and poor management I didn’t stay here for the entirety of my stay due to cockroach infestations flying inside the house. Not only that, but the floor was peeling up and cracking in the main floors, the day bed looked used without clean sheets, the sheets in the main room had red stains on them, the dirty and used broom/cleaning supplies were left in the main area, and the kitchen was very dirty and unkept. I felt the pictures posted did not do the actual place justice, this place is very run down and not clean. The many roaches flying around the house was the final straw. No refund process has started yet and I keep getting pushed to the next representative. Their responses are very automatic and don’t seem like I’m ever going to actually speak to someone about the issue. Do not book this place, I hope no one has to experience what I went through.