My husband and I booked a one-night stay at The Birchwood for our first wedding anniversary. We were placed on the 3rd floor, but at no point during booking or check-in were we told that an entire wedding event was taking place that night directly one floor above us, on the 4th-floor reception hall (~200 person capacity).
As soon as we entered our room at around 4:00pm EST, the music and bass from the reception directly above us were so loud that the walls and floors were literally vibrating. We could feel people dancing above us. We ate dinner around 6:15pm and returned before we were going to walk around the downtown area/the pier. Around 7:30 PM, I called the front desk to ask when the event would end. We were told “maybe 9:30 or 10:00,” but nothing definitive.
We went back out for a bit and returned to the room around 8:45pm - the room was still shaking from the music and bass. On top of that, there was a courtyard bar directly below us (outside of our window) filled with loud, intoxicated guests, adding even more noise. At that point, our room sounded like we were in the middle of a crowded resort lobby below us with an extremely loud wedding party above us (I reiterate - the walls were VIBRATING), not a relaxing, anniversary hotel.
At 9:00pm, my husband called the front desk and explained that we were there to relax for our anniversary and that the room was simply unusable due to the noise from both above and below. He expressed that we could not justify paying over
