Ensana Aquahouse

Super as usual

This is one of the most beautiful hotels we've ever stayed at. The room was spacious and modern, the spa was fantastic, and the exterior pools and gardens were equally impressive. Everything was spotless, and we appreciated the attention to cleanliness. We also found the price reasonable, though it was off-season. However, there were several disappointments that took away from the overall experience. Starting with the restaurant: it was crowded, with long queues and very basic food options. At times, the food was even undercooked, which raised health concerns. This made dining stressful rather than enjoyable. Additionally, we noticed some guests were inconsiderate and even smoked in their rooms, causing the hallways to smell unpleasant. At one point, smoke even reached our bathroom from another room, and though we complained to the reception, the only response was to spray an air freshener. This lack of enforcement around the "no smoking" policy was frustrating, especially for a wellness-oriented hotel. The hotel staff also permitted guests to reserve beach chairs with towels, making it difficult to find seating. This seemed unregulated and added to the sense of disorganization. For children, evening entertainment options were practically non-existent. There is a small playroom, but with limited games, it felt overcrowded and insufficient for the number of children. Furthermore, the cost for charging electric vehicles was the highest we've encountered, making it feel unreasonable. The thermal house nearby was a decent experience, though I recommend bringing your own towels and bathrobes from the hotel. Despite asking prior at the reception, we were told they would be provided there but we found out when getting there that we had to pay extra. Finally, the WiFi was poor, and although there was a Smart TV in the room, it wasn’t connected to the internet, limiting its use. Overall, we don’t plan to return. If management continues to tolerate inconsiderate behavior and doesn’t improve service quality, it risks alienating guests who value a more respectful and pleasant environment.

Fabulous place. Would definately stay again. When booking I assumed it included the 'thermal journey part' but it doesn't. This needs to be made clearer. The deluxe room was lovely. The mini bar was superb. It would help if milk was included for the coffee and tea. The food was very good. The children going wild on their scooters through reception and the breakfast room was not acceptable at all....an accident waiting to happen!!

After staying in more than eight different hotels during a round trip in Bulgaria, I must say that this one stands out as the best value for the price. It’s the epitome of a spa resort, featuring multiple pools, a stunning garden, and an ideal location near the beach. The hotel offers a variety of restaurants, bars, and lounge areas, along with complimentary access to the nearby Aquahouse, which provides additional pools, hot tubs, and a beautiful view of the sea. The breakfast and dinner buffets included a nice variety of dishes, including some traditional Bulgarian cuisine. The property is large, elegantly designed, and perfect for a full relaxation experience. Rooms are clean and comfortable. Without a doubt, this has been my best spa experience so far.

I recently stayed at Ensana Aqua House Bulgaria and was very disappointed. After forgetting my sandals in the room, I called the hotel the very next day, only to be told that they couldn’t be found and may have been thrown away. This response is unacceptable and raises serious concerns about security at the hotel. It's unacceptable for a hotel to throw guests' belongings so quickly. This careless attitude left me wondering if my sandals were stolen rather than lost. Either way, this shows a major lack of care and security regarding guests' personal items. This represents a serious security breach, and I would advise anyone staying here to be aware of the risks involved as this is not a safe hotel!!!