Guest User
August 16, 2024
I had the worst experience with the staff over there. It's highly unprofessional that one of the staff members barged into our room without ringing the bell or knocking. He opened the door using the access key while I was changing my attire. It was such an unpleasant and embarrassing moment. Instead of apologizing, the staff member kept saying, 'It's OK ma'am.' This only added to my disappointment. My husband shared our experience with the hotel manager, who simply said, 'That staff member was a new trainee,' without offering an apology himself." Very unprofessional. And highly disappointing. I will never recommend this hotel to any of my known ones.