All of these positive reviews are shocking to me, definitely planted for sure. I stayed on this property when it was the Candlewood a few years ago and it was ok. Just got back from there and it has REALLY gone downhill. Checked in, went up to my room and it smelled like stale cigarettes and bad decisions, went back down to the desk and the clerk immediately changed my room. she was the best part of my stay, very pleasant and trying hard to help me. She walked up with me and agreed that the room smelled. She walked me to the new room and it smelled better. After being there a few minutes alone and looking around, I realized that this was NOT going to be good. The phone was not plugged in and there was no where to plug it in. The dishwasher door was broken and there were dirty dishes in it. The chairs were ripped and had food stains, the refrigerator was old and dirty made a very startling loud clunking noise when it powered off. the cheap coffee pot was broken and unusable, there was popcorn and filth under the couch that looks like it been there for a LONG time. The clock wasn't set to the right time in the bedroom. it was very dusty, dirt in the drawers, hair in the tub, chairs ripped and food stains on them, nothing was replenished, no body wash, soap, extra towels, dish soap, NOTHING. It looked like it was a quick ”flush and dust” ( Barely) after the last guest. I headed down to the front desk to see if I can at least get some supplies (I passed an old sock on the floor in the hallway, which remained there for my entire stay) and I saw a housekeeper along the way, I thought maybe I can ask her for what I need, I said hello and she IGNORED ME! I continued down to the desk, was telling the clerk what I needed and I heard a voice coming from the back yelling to have the housekeeper go up and make it right. I then asked for the manager, she came out and the first thing out of her mouth was I gave you a discount for one night of your stay because you weren't happy. I told her that I didn't want the discount I just wanted to tell her about what was wrong and she may want to consider training the staff better, she was very ”Canned” in her responses telling me that they are rated up in the 90s, its a great property, the staff is amazing and she was very sorry, BLAH, BLAH, BLAH. She said there was a long term guest that stayed before me (SO I guess that's a good excuse?!) I asked her to come up to the room and see for herself because i didn't want to ”Be that girl” and just complain and she completely ignored my requested and wanted to send her housekeeper up to make it right, but I had to tell her if I wanted her to go up fast because she was leaving for the day!( The one with the attitude that totally ignored me when I tried to approach her on the way down? No thank you) The manager was so snarky and phony, When I realized that she would be ZERO help to me I respectfully thanked her and wished her a good day, she yelled no YOU HAVE A GOOD DAY, as I
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