Aparthotel Cye Holiday Centre

The hotel was very good and to be honest could of been a 5 star if the bar staff and deposit system were better. On arrival we were asked to pay cash deposit which was not explained on booking. We had no issue with deposits but the cash element immediately took some of our cash, didn’t spoil our experience but was unexpected. From the beginning the staff were very friendly and attentive. We booked in at about 4pm and it was speedy and we’re in our room within 15 minutes. The room was exactly as described and shown on the photos. It was clean, spacious and well equipped. It had comfortable beds, living area and kitchen area. The additional beds were in the hallway and living room but didn’t cause any issues. We had a balcony over looking the swimming pool which was great. We had full board and the dining times were good allowing us to go out and return for food. The dining room staff were very attentive and nothing was too much. The bar staff were very busy serving the restaurant and bar which did mean a slight wait? I found the bar staff a little unfriendly, possibly because they were so busy? The hotel was very clean and there were cleaners constantly working. The swimming pool was very busy throughout the day and even though the hotel policy was no reserving beds, this happened on a regular basis! The location of the hotel was perfect for us, 5 minutes from the beach and within easy reach of restaurants and bars. We would definitely use the hotel again.

Staying here at the moment...there was a leak in the bathroom ceiling which had obviously happened before as there was a hole in the ceiling and the maintainence guy did not even ask where the leak was..knew straight away..not even a sorry for the inconvenience or any kind of apology from reception..clean hotel but towels only changed once and sheets not changed at all and we have been here 4 nights..good location close to promenade and beach but disappointed with service because of room issue..we may have been unfortunate with room on 5th floor

Nice basic hotel. A bit far from the main town but very near the beach. Most staff were lovely. Food O.K,prices good. 3.50 for a pint of San Miguel,4.20 for Coors. Entertainment brilliant for the kids.Pool small but kept very clean. All in all would visit again.

Just got back from a long weekend with the lads and hotel was excellent. We were aloud to check in at 10am and I thought that was good as it says 5pm. Only bad park is the food let's it down but for £22 more I wasn't expecting 5 star. I will 100% return here and a big thank you to the staff

Just back from a week at CYE ( 29.09.2023-05.10.2023) with my family, a family of 10 all together. 🌞Staff🌞 The staff are faultless. All reception staff, waiting on and maids are friendly and willng to help best they can. The Maid who we had ( we was In room 314) every morning had a smile in her face and always made sure we had fresh towels, bedding when necessary and a clean black bag. Lovely lady & a credit to CYE. 🌞Accommodation 🌞 Took me by Total surprise. We had 2 x one bed apartment and a 2 bed apartment. The rooms was clean and spacious with a modern decor. Beds was very comfortable. There was everything you need for self- catering , Kettle, Toaster, Microwave, Fridge with a small Freezer department. There's 2 electric hobs but I was surprised to find no oven. All necessary cutlery and plates etc with a couple of pans. We was at the front of the hotel and had a small balcony with a patio set which was perfect to sit at to end the day. There is small TV in the room but we didn't use it so can't comment on the channels etc. There was a ongoing issue with the shower in my sisters 2 x bed appointment but everytime they reported it to reception they made sure it was delt with quickly. 🌞Pool & Entertainment 🌞 There are 2 pools available. A small one perfect for younger children and then the main pool. It's a good size and we didn't have any issue with it being over crowded. The Entertainment is run by 2 team members. They deserve a medal. They work long long hours and try there absolute best . There's always a morning pool exercise class and then throughout the day there is a few more sport activities. We caught the football' water polo and water tig. I can't comment on the children's activities as I don't have young children so didn't use them services. Here comes 1 of my 2 negatives 😬...... Even though the Entertainment team tried there absolute best I think the night time Entertainment let's the hotel down (It may be different at peak season). The evening Entertainment for the week we was there was a few quizzes, football and music. Then there was balloon modeling, comedy sketch to songs then another night comedy sketch to movies. Like I say the Entertainment team work there socks off but I just found the evenings boring and was hoping for a "debbie" coming on an belting out adele for the night or "david" belting out meatloaf. Maybe a quiz show like the generation game . A few people we spoke to said the same and explained with younger children they always stayed in at the evening and enjoyed hotels family Entertainment but didn't rate this hotels The evening Entertainment finished around 22.00/22.30 which was also something I found strange and slight early but I assume that's down to the long hours, early start these 2 work... 🌞Food & Drink🌞 The drinks & ice creams I found was reasonable priced and a similar price to bars and restaurants around salou. The snack bar was a tad pricey (€4.50 for chips, €15.00 for 6 chicken nuggets a

What a surprise, more than I could have ever expected, clean (very) loads of towels and bedding that seemed quite new, nice pool with lifeguard with all the staff willing and helpfull. the reception staff went above and bejond with local advice.

Second time here great hotel for family all the staff are amazing from reception to bar to entertainment & cleaning all very well run didn’t have board just apartment so can’t rate food but we’ll done to all 👍

We are just home from a weeks stay and honestly couldn’t fault it. Apartment was very clean and modern. Maid service was good. Food was good although a little Pricey! Same with the drinks. Only downfall is the transfer buses can’t get up the street to the hotel so they drop off an 8 min walk away which can be a shock when it’s not expected after a long day/night travelling and it was not ideal when there was a serious thunderstorm and the streets were flooded on the night we were leaving. Perhaps a little shuffle service from the transfer drop off point to hotel would be absolutely spot on!

Just back from a week long stay.I would highly recommend the Cye aparthotel.The staff were very helpful on arrival and departure.The bar staff were also very friendly and the entertainment was really good.The apartment was excellent, clean and well maintained by the cleaning staff.Food and drink was great and very good value.It was very well situated,close to the beach and local amenities and 25 minutes walk to Portaventura theme park We would have no hesitation in booking again next year.