A white staff member at the front desk of this hotel had a serious racist problem. We booked a city view room. We arrived very late on the same day and drove for a long time, which caused very fatigue. The staff directly ignored our order and opened the lowest floor for us ( 2nd floor), handicapped room. This 2nd floor room has no city view, only a series of barrier-free facilities in the room. I don't know the purpose of this staff member, but it really makes people feel very uncomfortable. The hotel has been contacted and no response has been received. It is recommended that friends who come to this hotel keep their eyes open when opening the room. Or go to other alternative hotels.
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