This was our first stay here and will keep it in mind as a more affordable option in the SLC Downtown space.
In general, this is an older property that has the basics of a good place to stay. The rooms were clean and had a the larger "dorm fridge" and a microwave. The beds/bedding were VERY comfortable. Parking is free and they do allow pets for a $25 fee. (NOTE: The Trip.com site says that pets are not allowed.) The location is very good, with walking-distance access to alot of restaurants, bars, entertainment, shopping, etc. We took a $7+ Uber to/from The State Room, which is only 1/2 mile away because I just had my hip replaced. Would normally have walked.
What they could do better:
While they have some beautiful plants on the property, they could spruce it up a bit with some paint and deep cleaning of the concrete walkways. The lobby/front desk reminds me of a motel in a seedy location. The front desk person is behind an enclosed Plexi-Glass structure and the lobby is not somewhere to gather, as it is not kept very clean. They do not serve food at all, due to COVID-era decisions (see picture), and the presence of junk food vending machines shows that they are not concerned with that decision and will continue that non-service going forward. (TIP: Go next door to The Red Beryl restaurant in the Doubletree. Excellent food, service, and prices!) Maybe if the front desk person offered a list of nearby eating establishments to guests when they check-in, this would be a non-issue. The only room challenge was that the blackout shade roller was non-operational, requiring a more manual approach with it to cover the window. As with a lot of hotels, they charge a $100 deposit that is given back when you check out. If you use a card, that's 3-5 business days. If you use cash, it's returned immediately after they perform a cursory room look-see. The staff that served us was not pleasant or unpleasant; pretty much a business attitude.
