Hôtel les Bougainvillées Saly Sénégal

The hotel is dirty and very old and needs improvement; The staff are very rude, and they have zero per cent customer service skills. The toilet was broken and full of mess number 2 I felt so disgusting seeing that, dirty bed sheets and towels all covered with stains and marks my bed was covered with insects the receptionist is rude he kept me sitting outside for hours because he said that rooms are not his job I have to wait till the next morning for room service, not even a single apologies from staff or the management team and am not allowed to complain, avoid going to that hotel is a waste of money.

The hotel looked old it required renovation, first night experience was ok, and breakfast was good.

To be honest everything. The room was full of dead ants when we arrived, including on the bed which we had to clean ourselves. And during the day, the water turned off and when we called reception, they were briefly rude and abruptly ended the call. The restaurant’s food was terrible as well and overpriced, we asked for a menu and did not receive one and were charged buffet price for left over food (which we didn’t even get to choose). Also, we made the mistake of booking a massage to relax, the massage itself was okay, but the room and equipment were dirty and the payment was complicated for no reason. The reception lady gave us false information about the payment, and denied it rudely after. Which confused us and the massage lady. I would not recommend this place to anyone and would never come here again. It was a shame since the local people are nice and most staff were also nice but this made me feel very negatively about the place.

Stayed one night on a tour. Beautiful property, but unfortunately not a quiet location, with loud music until midnight. Spacious room, albeit dimly lit. No minifridge or electric kettle Sufficient number of power jacks. A/C worked well. Comfortable bed and pillows. The bathroom had separate cubicles for the toilet and the shower, which were lit, but the light bulb for the main bathroom was blown (hard to believe housekeeping didn't notice, because the bathroom was quite dark). By the time I reported it, they offered me another room, but I had already unpacked and didn't feel like moving. There was a desk but no chair (I had to take one from the patio). Shower with hot water and good water pressure. Very slow Wifi, nearly unusable in the evening (better in the morning). Breakfast buffet with decent selection, but the pastries were soggy and stale. Bread, cheese and yogurt were good.