For a two-night stay, from August 23 to 25, 2026, in a Crystal floating room, we unfortunately had to change rooms three times.
Upon arrival, we were assigned room 712. The door would get stuck once closed and could only be opened with the intervention of a hotel technician.
Due to lack of availability, we were then relocated to room 702. However, the toilet light was not working, despite several complaints and interventions. The parquet floor was also very dusty. We were forced to spend the night under these conditions.
The next day, in the early afternoon, I insisted at the reception for an alternative solution, as I was not willing to spend a second night under the same conditions. After several minutes of waiting, room 716 was finally assigned to us; it turned out to be a bit more acceptable for the second night.
The hotel's 5-star classification, as well as the prices charged, seem very exaggerated to me given the quality of the service, which I found to be very poor.
The floating rooms are extremely cramped, and the toilets have particularly noisy mechanisms, which detracts from the overall comfort.
The only positive note to this observation is the catering, where there was a good variety of quality dishes.
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