Am Neutor Hotel Salzburg Zentrum

The hotel is good value for money, friendly staff, good breakfast. Parking can be done at the hotel or in the parking garage nearby (for the same price, 15 euro/day). The location is excellent, within 5 minutes walking you are in the middle of the nice old city.

It would have been great if they had taken my request to allocate my two rooms next to each other and not on separate floors. I had placed my request months in advance and was disappointed to check-in and see that my son was allocated a different floor from me.

As we booked that hotel we were not really aware that there is Hotel Neutor and Neutor Express and as we arrived at the Reception we learned that we are booked in Neutor Express, just across the street. Just out of curiosity I asked for a price for a double room , one night with breakfast in the regular Neutor I understood that the offer was about 40 Euro more expensive. Because we were travelling on budget I kept the original booking at the Express. I did not cross my mind till we opened the door to the booked room that this room is definitely in need of paint and refurbishment from top to bottom, including the bathroom! If it would not have been late in the evening and we were exhausted after a full day travelling, we definitely would have left on the spot. The floor was covered with an old, stained wall to wall carpet, the headpiece of the bed stained, the furniture shabby and the bathroom with mould around the tiles of the bathtub. I was wondering if "Express" means to expect such a low level of cleanliness and outdated furniture? We survived the night and had breakfast at the regular Hotel Neutor across the street which had an updated breakfast room and looked well taken care of. I learned something really important that day, always! to read the reviews first before booking!

This hotel is at excellent location. Walking distance to downtown Salzburg (5 minutes), yet there is parking in the area. I don't think you can drive to hotels situated in the old town. I was little worried because of some negative reviews here, but the hotel was fine. If you are travelling in summer make sure your room is not facing west. It was very hot in our room in the afternoon and summer is only beginning. I don't think there is AC or fan there.

The first night that we checked in, we found a USED bath towel hanging on the rack and there were no new towels for us. So I went down to the reception to explain the situation and the receptionist said she will send someone. There was no apology for whatsoever. We also found the room very dirty. There is a walnut and a piece of plastic on the floor. The next day morning, I made a specific request to the reception to clean our room probably. But when we came back to the room in the evening, the beds are made but they didn’t clean the room. The hairs are everywhere. I went down and told them that the room is not clean. They came up with the excuse that I left the card on the door to not clean the room! It’s absurd! Why did I have to leave the card on if I specifically ask to clean the room. And I told them that someone came in our room for sure, because the beds are made and the towels are changed. Only that they didn’t swipe or vacuum the floors. And they came up with another excuse: they don’t vacuum the floor everyday. EXCUSE ME?!? Isn’t it the basic thing to do to run a hotel?!? So I ended up calling the cleaning team to vacuum the room in front of me!!!! Never seen a situation like that! Needless to say how rudes the staffs are!

Great location. Value for money the staff at the reception especially were very helpful and friendly. One of them (didn’t get her name) in the morning shift even came out of the hotel to guide us in the direction of our hike. Highly appreciated.