TownePlace Suites San Antonio Westover Hills

As a Marriott customer, I expected a certain level of cleanliness and professionalism during my recent stay. However, I was absolutely horrified by the deplorable, unsanitary conditions in my room. The housekeeping staff failed to properly address numerous issues, including blood-like stains in the bathroom, food scraps, and other bodily fluids and unknown substances on the bed skirt, and carpet. This poses serious health and safety risks and is a major violation of basic sanitation standards expected at a Marriott hotel. I was forced to sleep with my family in this biohazardous room for two days, which is completely unacceptable. To make matters worse, the hotel staff was extremely dismissive and unprofessional in handling my concerns. When I brought the issues to the attention of the general manager, she completely ignored me, treated me like a nuisance, and failed to offer a sincere apology. Even after I followed up with photographic evidence only the bathroom was cleaned! This level of disregard for guest concerns is appalling and has completely shattered my trust in the Marriott brand. I would strongly advise anyone to avoid this location, as your health and safety clearly are not a priority for this hotel.

Staff was great. Room was clean. Hot breakfast was enjoyable with good protein choices and variety.

On previous visits the breakfast was much better. The juice machine was still out of order. They did offer juice in carafes. There was no batter for the waffle maker. No fresh fruit or granola bars. We stayed for 4 days and the hallway was never vacuumed. There were crumbs and trash from the elevator to my room. It was the holiday week so it may have been a shortage of staff with the vacuuming. I hope these problems are fixed. I love staying there.

It’s a busy hotel so it is what it is but the TV did not work in one of our rooms and since the hotel was fully booked we got a bad room.

Poor breakfast. There is no place to handle towels! We were in the last room of the hotel and there were problems with the water. Easy and fast check in and check out.

Staff, Breakfast and space. Very limited breakfast and very limited space to sit. I had to eat my breakfast by standing.

We requested rooms with king beds and got queens. The billing is wrong and we have been overcharged. The staff at the desk seemed more interested in getting out of sight and back in the office than being at the front desk. They also seem to need more training on their systems.

Booked a double bed room and when i arrived at the hotel they did not have my room. They gave me a full bed and sofabed. I had to sleep on a chair because it was not enough space.

We really enjoyed our stay at this hotel. The breakfasts were delicious, the rooms were spotless, and the staff was extremely polite and welcoming. I also loved that checkout was at 12:00 — it gave us time to enjoy a relaxed morning and have breakfast without rushing. Overall, a wonderful experience. Highly recommend!