Hampton Inn San Antonio Stone Oak

WOW, This cannot be called a Hampton!! Had to change rooms 5 times!! as unclean, bedding not changed, just throw remade!! I felt sorry for the only staff member onsite. She check most of the third floor and they were in the same unclean condition. Clearly new staff are required!

Although the hotel was in a location we needed and was a great price, our stay was impacted by the hotel’s inability to have a room ready for us one and a half hours after check in time. We had a function to attend that night and drove in for it but needed to clean up and dress for the occasion. They told us it would be at least 30 minutes to an hour to have a room ready and possibly longer. We notified trips.com and they made a phone call to try to speed up the process but were told the same thing. We looked for a hotel in the same area but no rooms were available on a Saturday night and last minute (understandable). Just as we were resigned to making an unfavorable decision, we checked back with the hotel and they were able to give us a room (just not what we reserved) that worked. I was also disappointed that the manager never showed his face at the counter when multiple people were there dealing with the same issue. Made the clerk at the front desk deal with unhappy customers.

Nice hotel, good service

The hotel is in a quiet neighborhood.

We had one little snaphu at check in but the young lady was very nice and got it corrected immediately. Room was clean, quiet and comfortable. We will be staying here again during our next visit to San Antonio, it's a close place to family.

We stayed in three rooms for three nights, and they never cleaned our rooms. They didn't even empty the trash cans; within three days, they were overflowing. I went to the front desk and asked them to clean the rooms, but they did nothing. The entire hotel wasn't as clean as the reviews said. This isn't the quality I expected from Hampton Inn. I usually prefer Hampton Inn to other hotels, but in the future, I'll switch to another brand.