Holiday Inn Express & Suites San Antonio NW Near Seaworld

The stay itself was ok but the room was odd. The light switch was by the door but then there was an extended hallway then the room. Every time I wanted to turn the light I had to walk to the door. The toilet flushed hard… it sounded like someone starting the shower. The room was clean but it was an older room, probably an older building. The ac unit was loud, it made a funny noise. Overall the room was just ok.

Problems with the tv, not enough towels, bathroom mirror wouldn’t light up. Several issues.

When I arrived I had to wait 10 minutes before anyone came to desk only after I started calling out for someone. The furst room smelled awful like pet urine. The smell was unbearable and requested another room. The next room was ok.

Everything was nice. Front desk lady was very friendly at check point in. Room was nice and clean but a little musky smelling and the air only went down to 66 so sleeping was a little warm but the beds and pillows were very comfortable. Bathroom was clean and of decent size. I would stay at this location again. Also, plenty of eating places nearby.

We arrived at 1700 and it was hot in the room. However the sun shade was pulled all the way up and the sun was shining in the room. So I lowered it, we went in with our plans and came back to the room around 0030 and it was still hot in the room. Thermostat was stuck on 70. I tried to adjust from both thermostat on the wall (which didn’t even work- no display of numbers or anything) and on the AC unit and it did not change. Call the front desk and her and some guy came and pushed the same buttons I did. She said it is really hot in here. My friend asked for a fan and the clerk said the only fan we have is an industrial grade fan that blow dries carpet. I said well we can’t stay here can you please move us to another room. She said unfortunately we are booked. By this time is was 0100 and I said then just cancel my reservation and I was going to drive 2 1/2 hours home. When we came down from the elevator she said the manager wants them to try one more thing, I said we have tried everything it’s 1 AM, and I am hot and tired and it will take a long time to get it fixed. Plus check out would have been 1000, that’s not enough time to sleep. So we left. Now Holiday inn manager is not issuing a refund because she is stating the AC works now and I didn’t let them work on it this morning when I was having the issue. I am in contact with Travelocity which is trying to rectify the issue. But holiday inn is not issuing the refund.

Front desk employees very helpful and room attendants left room very clean and gave it that extra touch. Love coming to this hotel. Thank you

Stayed two nights with my family. Rooms were very clean. Staff was very friendly and helpful. Enjoyed their breakfast buffet. Great place to stay with family. Would definitely recommend!

Comfy beds, cold AC, clean rooms and good breakfast options in the morning. Sonic Drive-In and Little Woodrows within 100 yards. Target and other stores within a 5 minute drive.

Staff was friendly. Lobby tile floor looked as if it hadn’t been cleaned since the place opened. Was one of the dirtiest Holiday Inn Expresses I’ve been to.