Holiday Inn Express & Suites SAN ANTONIO MEDICAL-SIX FLAGS by IHG

Great stay with good environment.

This property is not aesthetically appeasing and doesn’t look anything like the photos online. The area and neighborhood is not the best location. The hotel staff even lets homeless in to come in and eat and sit with the guest. The outside doors do not stay locked. Anyone can come into this hotel. You can tell that renovations were just done recently, but it’s a lot of patchwork. Our first room the AC did not work and we tried to give it a chance, but the clerk knew the AC wasn’t working when he put us in that room because he didn’t flinch or rebuttal when I told him the AC was not working, so he switched the room next-door. I barricaded my door is just to feel safe and that hotel.

Housekeeping staff was scarce!!! We asked for more towels and they said they ran out and questioned why we’d need more towels within a day and night of staying. When we decided to try the pool two days later, they had specific pool towels that were the size of a larger hand towel. Housekeeping did not come in the rooms until 3pm or so. One day they came at 9 a.m. and we said we will leave in 10 min please come back and no one ever did so we asked the front desk of someone could and they said no they don’t come back after one try. We finally got tired of waiting for housekeeping and started tying off garbage and dirty towels in the hallway and started a trend with neighboring rooms also agreeing how frustrated they’ve been with housekeeping. They need more housekeeping staff!

The hotel is in a very convenient location. The rooms were clean. The breakfast was good.

Breakfast was good and I thoroughly enjoyed the coffee set up.