Quality Inn & Suites I-35 Near Frost Bank Center

This hotel offers spacious rooms and is generally satisfactory; however, I must express my dissatisfaction with the cleanliness of the room, as I discovered several instances of dirt and grime in various locations.

Carpet had questionable stains, trash can had poop all over it. Looks like they slapped paint over moldy walls and called it a day. Also no fire detectors In The rooms!

The room was clean but you can tell this is a old building the carpets were ripped and stained and the flooring in the bathroom was lifting the pool is not open we were really looking forward to that and if you vape you have to go outside no vaping in the room I thought that was different I get cigarettes other then that not bad for a last minute hotel.

Dirty room and sheets, microwave and coffee machine was broken. Pool was broken. Overall not worth the cheap rate.

I believe that you have to request housekeeping a day before. That's the only thing that would make this four versus five stars and it makes sense because I think they are kind of short staffed which is good when there is not a event but when there's an event housekeeping needs another person. The rooms are always clean initially and they clean them when you leave but you have to request housekeeping when you're staying more than one day.

The doors to the stairs kept being left open using the rug by the entrance, my first night a random man was sleeping on the stairs at 4:30am, the stairs AC was off at all times with 90 degree weather, carpet it’s not being clean in who knows how long, shower needs better cleaning. I did not feel safe and I was there in Texas for my sons Air Force graduation

The breakfast items were very limited, they ran out of most things, and it was not very well attended. Parking was okay. Staff was not cordial or considerate

By far the worst hotel experience I’ve ever had. Pros: The staff were nice and we didn’t see any roaches. Cons: Everything else. Our sheets had 3 inch crusty yellow smear on them when we checked in. The curtains fell off the wall when we opened them - the hotel didn’t send maintenance until 2 days later. Two of the legs on the desk were broken, so the desk lurched when used. The paint throughout the property was moldy and peeling. The hallways smelled bad. There was a random tv lying in the hall all 3 days of our stay. The telephone didn’t work. No one ever answered the front desk phone so every time something new went wrong, we had to walk to the front desk, in a separate building. The property doesn’t look at all like the photos. Highly recommend avoiding…sleeping in your car sounds like a better experience.

Showed up at 7 pm, looked like the property was closed. The office wasn’t staffed, walked around and couldn’t find anyone, there was only 1 car in the whole parking lot. I had to go to the hotel next door to inquire about another room, I told her I had a reservation next door but nobody was there, she then makes a phone call and says the office person will be back in a few minutes. I’m pretty sure she was sleeping because she was immediately there and looked disheveled. The whole thing was so bizarre, only one other person staying in the entire hotel, they’re clearly going out of business. Then there was a car circling the parking lot most likely waiting for us to leave so they could break into our car. The room smelled like smoke and had bugs on the floor. I would recommend spending a little extra money to stay someplace safer that is actually staffed.