Unfortunately didn’t get any names-
The lady that checked us in at around 9 PM on Feb 10 refused to accept that my husband and I had the same address (as we live together) and kept asking me for a “my“ address and was getting visibly upset when I kept giving her the one that matched my husbands- she eventually gave up and accepted the address I gave her (which was on the ID we gave her). Just a few hours later, at 3am, someone in the stuff actually opened our door to get in our room and didn’t stop until my husband screamed out to them “HELLO?”. Whoever this man was didn’t even apologize or even close the door that was thankfully blocked by the door stopper which kept them from opening the door completely. Whoever it was just walked away, leaving the door cracked open and my husband had to get up and look outside to see who it was. Eventually, the staff member saw my husband and apologized saying that he was getting into the wrong room. It was 3 AM and we were exhausted and scared so we decided to let A staff member know in the morning, knowing that it would be easy to just check the 3 AM camera. Instead, I was told by the staff member at the front desk that I should’ve said something earlier because now there’s nothing he can do, then tried to gaslight me by telling me that there was no way anyone went into our room because no one else has the key…