Extended Stay America Suites - San Francisco - San Carlos

1. We were 4 travelers and our booking had asked for two Queen beds. We were provided a room with 1 king bed and 1 sofa bed. The Sofa Bed was full of mold and dust and could not be used. We had to complain, and the staff did their best to clean it up (maybe - we don't know, we were told they cleaned). 2. Utensils provided were insufficient. No cutting board. No pans could be found. 3. Cleaning once in 15 days does NOT work. I would never again stay in Extended Stay unless serious changes are made. You do charge top dollars but service provided in not commensurate.

Strange bed smell like mildew and sex. No shampoo in the bathroom. No waste basket. Breakfast was horrible: expected eggs and sausage and got packages of oatmeal. You can't afford eggs and sausage? For 3 bills a night?

When we arrived for our Stanford visit, we chose this hotel because of the price. At the check-in desk, there was a sign that said.” be right back.” we waited 15 minutes and no one showed. I knocked on the employee door around the corner. No one answered. Pretty soon a girl walking very slowly came out of her room and showed up at the desk. Didn’t even apologize. If you want ghetto, this is your place. I think people are living here. I smelled mildew in the room all night, as I laid in the bed. Completely outdated from the 80s. Things were dirty. The mirror had something all over it and wasn’t cleaned. Things were rusty. I opted not to shower in the morning. Parking was OK because obviously the hotel was not full.

DO NOT COME.. Terrible smell in the room. I had a headache that whole night. Worst, instead of working with me.. They tried to avoid me because I needed the rest of the stay cancelled and reimbursed. DO NOT COME

Hello. This time, I wasn't happy with my stay. My girlfriend and I always go there to have a pleasant time; this isn't the first time we've stayed there, and we've never had any issues before. However, this time, someone came to tell us to keep our voices down and lower the TV volume. I feel that I pay for my stay precisely so I *don't* have to deal with problems like that. Next time, please put us in a room where we won't run into any issues.

Parking was easy, someone scratched my car though. Kitchen supplies were very limited. Staff was courteous enough. Lots of slamming of doors, very loud and annoying. We were there for almost a week, and there was no clean towels or housekeeping.

Overall it was ok. Happy hour was not good. Pretzels and cheese dont exactly count on their own. The amount of air freshener pumped into the common areas was so nauseating and triggered my husband’s migraines. Most ES’s we stay at are in better condition and more quality.

Dirty and older, cheap place to stay if in a hurry. Our room had a smell and bathroom was dirty with no towels. Worst breakfast I’ve ever had at a hotel !!

Room was spacious, and you had the opportunity to have dishes and plates if requested certainly needs to be remodeled updated but very clean