I booked this room in advance for three people, with one person intended to sleep on the sofa bed. However, there were no blankets or pillows for the sofa bed in the room. I called the front desk three times, but they were unhelpful and dismissive. Eventually, I went to the front desk myself to get pillows and blankets, and their attitude was still poor. Finally, a staff member arrived, but they brought what looked like a sheet, not a proper blanket, which left my child feeling cold at night.
We booked the room for two nights, and frustratingly, the cleaning staff didn't come to clean or empty the trash on the second day. It was terrible. We ended up cleaning the room ourselves and taking out the bathroom trash.
The hotel's breakfast offered limited variety, was monotonous, and frankly, unappetizing. There was nothing enjoyable to eat.
On the positive side, the hotel's location is excellent, close to the City Hall, San Diego Bay, and the USS Midway Museum. This was the only redeeming quality.
However, the hotel is located near a busy street, and the windows aren't soundproof. The constant traffic noise was very disruptive and loud.
Additionally, the hotel entrance has motion-sensor lights. At night, any car noise from the street would trigger these lights to turn on automatically, which disturbed our sleep. We had to get up to turn them off.
Overall, the hotel's service was disappointing.
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