Sunrise Inn San Diego

No towels, only a bed, one nightstand and tiny microwave table. No chairs or other tables. No fridge. Room smelled of paint. Window won't open. Phone won't call front desk. Bare bones

First off, we checked in into the hotel, and they gave us our two cards. The first room was room, 4011. my partner and I opened the door and opening the door. We saw that the bed looks slept on dirty sheets, dirty floor, dirty restroom with used towels on the floor. We went back downstairs and talked to the front desk. The frentes asked if we wanted the second room or a refund and we wanted to give them a second chance. So we got a second room, which was room 400 and this time they only gave us one key, The bed on the sides were dirty. The floor was dirty. We turned on the water up to shower and the water wasn’t draining. We waited 30 minutes to see if the water would Flash, and it did not. at this point, the room was not Sable. We went back downstairs to the front office and tried to communicate with the front desk, but there was communication issues, language barrier. We tried explaining that the water wasn’t draining the off of third, but we just wanted a refund. We took pictures of the room and the condition. And also video of us speaking to the front desk. And I promise that’s a refund and when I talk to a representative of *******. They said that they did not offer no refund, and he tried contacting them via phone, but the call would drop and they didn’t have no email to contact them with. So now it’s a whole bunch of mess that I’m trying to figure out. I just want my refund back.

This property looks nothing like the pictures provided. It is run down. The rooms are falling apart. Holes in the walls. Mystery substances splattered on the walls. The towels that we had to ask multiple times for were very discolored. They looked dirty. I asked for 1 extra towel, and was given a gray towel with bleach stains all over. The smoke detector had been removed from the room. There was a sign outside the office claiming the motel was “accessible”, but it was not. We were informed that the elevator had been broken for some time. It was very difficult to get someone to the front desk, even though it was during normal business hours. The one positive I have, and I dug deep to think of this, the water pressure in the shower was pretty good. I will never stay here again.

No early check in and no baggage hold. Arrive at 3pm on the dot. Asked twice for towels, got zero towels even though they said they’d “bring some to my room”. There’s a smell too so brace yourself for that. Every piece of metal has a layer of rust. There was a bag over the carbon monoxide detector. Toilet paper was supplied. 30% left on that thing. I guess I should be thankful for that. Don’t expect soap or shampoo. I had to dry myself with the shower curtain and bed sheets. Ever heard the song Blue Hotel by Chris Isaak?? Yeah this is the place where you avoid if you are in a sub par mental state. This hotel makes you wish you were home. Tv requires you to physically change the hdmi to the proper one everytime. On the bright side there is limited cable tv. I was able to watch a Futurama marathon while sobbing myself to sleep regretting not booking a better hotel.