Chinese guests are advised to stay away; there is severe racial discrimination. The service is extremely poor; they are only proactive in asking for tips and nothing else. Their attitude is arrogant and indifferent, offering absolutely no service.
When we checked in, we used four bank cards, all of which they said wouldn't work. These included cards from China and Chase Bank. We had just rented a car before check-in, and those cards worked fine. We tried to negotiate a solution with the front desk, asking if we could pay the deposit in cash, but they refused. Later, we said we would just get a refund and expressed our doubts about the four cards not working, but they still refused. Finally, the manager came out and said he would try again. We simply tapped the cards against the paper, and they swiped immediately. Before that, they wouldn't let us tap the cards, forcing us to use the most basic card-swiping method.
Afterwards, there was no apology, no escalation, and no compensation. We contacted Ctrip to cancel the second night's booking, leaving the first night as is, of course, negotiations failed.
When I checked out, they said they would send the bill to me via email. I checked out in the morning and hadn't received it by noon. Given the unreliable check-in process, I was worried they might charge me incorrectly. We hadn't received any notification of any charges. Ctrip helped me contact them, and they said they sent it to the wrong email address. Ctrip then provided the email address they had already provided. It's now 7:30 PM, and I haven't received any email or apology by phone.
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