Hotel Zoe Fishermans Wharf

The hotel is located right near Fisherman’s Wharf, and there’s a bus stop right in front of the hotel with direct access to the Golden Gate Bridge, making transportation very convenient. They also offer complimentary coffee every morning, and it was surprisingly delicious. I especially loved the courtyard lounge area. It was a wonderful place to relax and chat with friends, and the atmosphere was warm and inviting. If I have the chance to visit San Francisco again, I would definitely choose to stay there

Severe Safety Hazard and Unacceptable Staff Negligence I had a terrifying experience at this hotel. Around 4 AM, the smoke alarm went off, and the entire floor was filled with smoke. Despite the visible danger, the staff took an unacceptably long time to assist guests with evacuation. Even more shocking was the staff's response after we were evacuated. While the fire department had NOT yet arrived and the cause of the smoke was unknown, the staff told us, "If you want to go back to your room, just go back." This is a blatant disregard for guest safety. When we finally returned to the room, it still smelled strongly of smoke. The management’s passive and unprofessional handling of a potential fire is alarming. Do not stay here if you value your safety. Even more shocking was the staff's response. When we asked for updates and safety protocols while the hallway was filled with smoke, the staff literally told us, "There’s nothing we can do," and "If you want to go back to your room, just go back." This level of indifference and lack of training in a life-threatening situation is completely unacceptable. What made it worse was the Manager’s response the morning. When I confronted the Duty Manager about the staff’s negligence, he dismissed my concerns as a "communication error" and claimed that because the Fire Department eventually cleared the building, everything was "fine." This is a complete denial of responsibility. The issue isn't the final result, but the dangerous process. Being told to "go back to a smoke-filled room" before professional help arrived is a severe violation of safety protocols. The management showed zero empathy for the trauma we experienced and refused to take accountability. Stay away from this hotel if you care about your safety—the management will only make excuses for their failures.

Good location near Pier 39 , Trader Joe’s nearby.

Location is good. Service is fine. Amenities is fine too. Same as cleanliness.

There is blood in the pillow! Too dirty and dangerous!

Nice room and good location

Hotel staff very nice and helpful to keep my luggage after check out ! Thanks you all .

TV not working well, small room, do not correspond to the photos. Constant and annoying ventilation noise in the bathroom impossible to turn off. The central heat of the hotel is unbearable, impossible to sleep well because of the heat. Only one cup of tea for 2…It was the only hotel that did not bother to leave a message at least saying congratulations to the newlywed when I wrote in the reservation that we were in our honeymoon. Not even a perk or upgrade, nothing. The location is good. The parking staff is really nice, can’t say the same thing about the registration staff…The valet parking is, 65+tax for midsize car and even more for big size vehicle, Breakfast 25 +tax and the restaurant is expensive too. I will not comeback,  disappointing experience.