Hotel Zephyr Fishermans Wharf San Francisco

This hotel located in the area of holiday village. The surroundings is very beautiful. The staffs were very friendly. The breakkfast was very good but we waited for a hour for breakfast.

Really enjoyed my stay here. Rooms were clean and bed was comfortable. Had a nice view from the balcony too. The fireplace is an added bonus for warmth and cosyness!

The hotel is beyond expectation. Parking fee is $65/d which is more expensive than the garage around. The front desk service is so so, while there is one lady who is quite kind and friendly, there’s another one who never smiles and makes me feel uncomfortable. The hotel also does not even offer free water (it has water point each floor tho). It also doesn’t provide slippers. I don’t feel it satisfies an 4-star hotel standard. Amenity fee is compulsory for $30/d. It’s sweet that hotel offers S’more and it has very nice location, but still, it’s far beyond satisfaction.

The customer service was extremely disappointing. Our flight was delayed by 11 hours and we arrived at the hotel at 2am. Despite presenting my passport, the credit card used for the booking, the reservation confirmation email, and the payment receipt, the staff on duty refused to check us in simply because the reservation was under my unofficial first name, which differed from my passport first name. As a result, we were left in the hotel lobby overnight, including my 11-year-old daughter. It was a ridiculous and very frustrating experience. To be fair, the manager did apologize the next day. The hotel is conveniently located near Pier 39, which is why we booked it, but the building feels old and the room had an unpleasant smell.

Incredible location, great hotel and service, fully recommend

I think its really a strategic location near Pier 39