Canopy by Hilton San Francisco SoMa

Excellent! Excellent! Excellent! Excellent!

The hotel is beautiful, very clean, and the staff are very enthusiastic; it's perfect. 10/10

I called to order wine glasses, but they said they didn't have any, only paper cups. I said that was fine, and asked them to send paper cups over. Six hours have passed, and they still haven't arrived.

This is a very outrageous hotel. First of all, downtown San Francisco is really too dangerous now, with homeless people and *********** everywhere. Hilton is only a quasi-five-star hotel, and the price of $400 a night is quite expensive. Then let's talk about the service. First of all, the room I bought on Ctrip comes with breakfast, but when I checked in, I asked and was told that it doesn't come with breakfast. I gave various feedback and communicated, and finally asked me to see the manager the next day. And this breakfast is not a buffet, but just a $30 credit per person in the rooftop restaurant. After deducting taxes and tips, you can actually only eat food worth $20, and you can't be full even if you only eat bread and potatoes. Then what's even more outrageous is that two days after I left the hotel, they inexplicably deducted the daily breakfast fee from my deposit. Now, after a month, this hotel still owes me nearly $240! ! And it also wasted a lot of my time communicating.

Although the room type I booked was sold out for various reasons, it was nice to be able to convert it to two standard rooms for free. The room was well-equipped and clean.

It's great, it exceeded my expectations.