Axiom Hotel

Cleanliness: Rooms are consistently described as clean and well-maintained, with soft pillows and bedding. Housekeeping is generally satisfactory, though some guests noted infrequent cleaning. The bathrooms are spacious and sufficiently equipped.(based on 2 reviews)

Dally the front desk is very RUDE !!! We arrived at the lobby and there is one front desk present ( Dally) who is assisting two or three more guest then I saw this online checkin kiosk I opt to used it for convenience so I input my info and the machine confirmed my reservation and requesting me to pay the resorts fee and security deposit which is not yet paid so I inserted my card then this Guy from the front desk loudly said don’t used that it will double charge you. So I quickly removed my card but the transaction have been processed so I have no choice but to finish my transaction and get our key cards then he keep saying I can’t help you now Cant help you now with a RUDE tone and he also went in-front of me telling You DID that too yourself And Can’t help you now …. I’m about to get mad because of his rude attitude towards me. then Bryan arrived he was very hospitable help us out and explained the charge to us and Confirm that there is NO DOUBLE Charge he also mention the name of his rude colleague who is dallie or dally Please take AXIOM because this employee doesn’t know what he saying with his rude attitude toward me … As a hospitality graduate he should treat the guest with empathy and offer his services because its his job. And he can explain it properly and say sorry is out of my scope and ask help from my manager Also when we check out on oct 13 around 7am theres a front desk who has no energy. We greeted him and I asked for checkout He just pointed the drop off keys and has this DO NOT DISTURB ME attitude while we are waiting at the lobby with my partner he loudly said Hey are you guest here ??!! With a condescending tone, he taught my partner was an outsider… We just greeted him 5minutes ago that how snobbish he is he didn’t even remember my partner… Regardless the two women front desk TAYLOR and TATIANA are kind and warm unlike the two FO .

It was okay. We were not told how frequent there would be housekeeping so our room was not cleaned for 2 days out of 4 nights. The area is a bit sketchy as we are close to Tenderloin. Otherwise it was a largel fair stay. It was clean. The gym is good!