The hotel is located in downtown San Francisco, in an area with a high concentration of homeless people. However, there weren't as many homeless individuals directly in front of the hotel at night compared to other areas. If you exit BART from B1, the walk to the hotel feels relatively safe. If you use other exits, be prepared to navigate through groups of homeless people. They don't attack pedestrians, but the atmosphere can feel a bit unsettling. Upon arriving at the hotel, you need a staff member to operate the elevator for you. If you check out too early in the morning, be ready to carry your luggage down the stairs yourself, as hotel staff might not be awake to help with the elevator, which had an 'out of order' sign on it the whole time. I booked this hotel because it was a convenient pickup point for my Yosemite tour. It's also easy to walk to BART to get to the airport. The room had a handy sink, but the bathroom was shared. The soundproofing between floors was very poor.
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