Citizenm San Francisco Union Square
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in San Francisco

Citizenm San Francisco Union Square

72 Ellis St, San Francisco, California, 94102, United States
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hotel overview picture
Highlights
Delicious breakfast
Sparkling clean
Ideal location
Excellent service
Amenities
Gym
24-hour front desk
Restaurant
Business center
Wi-Fi in public areasFree
Express check-in and check-out
VIP check-in service
Safe at front desk
All amenities
Property Description
With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.
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9.2/10
Great
New, clean, nice staff, nice gym, great location, nice breakfast!!! I'll stay again!!!!!
All 125 reviews
Surroundings
Metro: Powell Street
(200m)
Metro: Montgomery Street
(630m)
Airport: San Francisco International Airport
(21.9 km)
Airport: Oakland International Airport
(32.0 km)
Train: 22nd St. Station
(4.2 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

King Room
10

King Room

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability

Guest Reviews

9.2/10
Great
125 reviews
Verified Reviews
  • Cleanliness9.3
  • Amenities9.1
  • Location9.1
  • Service9.1
Average for similar properties in San Francisco
Most Mentioned
B‍r‍e‍n‍d‍a‍n‍h‍e‍y‍u
May 18, 2025
Just wrapped up a brilliant 4-day stay at citizenM San Francisco and honestly wish I'd booked my entire trip there! The staff were exceptionally helpful, offering a seamless check-in/out experience and happily holding my luggage for hours both before and after my stay. Room-wise, it was perfectly sized for a solo traveller like myself and would work well for couples too. While the room itself isn't ideal as a workspace, the hotel offers plenty of shared working areas in the downstairs foyer. I felt completely secure throughout my stay with staff at the entrance around the clock. The surrounding area was notably better than most parts of San Francisco at the moment. If you're looking for a well-located, hassle-free hotel experience in SF, citizenM is definitely worth considering!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 29, 2025
I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco. The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy. There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used. If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!
T‍R‍V‍L‍+‍M‍E‍E‍T‍+‍B‍U‍I‍L‍D
May 17, 2025
New, clean, nice staff, nice gym, great location, nice breakfast!!! I'll stay again!!!!!
Y‍a‍t‍i‍ ‍A‍R
February 6, 2025
Cable car at Powell station is right at the doorstep of CitizenM. Walking distance to most places. Checking in was smooth with automation, room is also automated with iPad commands.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 10, 2025
Fantastic hotel! Clean, convenient, quiet. Nice room layout, great coworking / common area. Great value for the money.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
March 9, 2025
Worst hotel ever. We didn't even spend the night, the neighborhood is very bad and the room was dirty with hair on the bed.
t‍h‍e‍n‍e‍t‍h‍f‍a‍r‍i‍o‍u‍s
January 10, 2025
It's about 5 mins walk from Union Square. The rooms are clean and the experience is fuss free.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
October 15, 2024
Very good location and nice building. The lack of kettle is dissapointing and the iron room need some work
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
May 28, 2024
Good place for any type of trips

Services & Amenities

Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: Before 11:00

Front desk hours: 24/7

Check in via app

If you will arrive outside of check-in hours, contact the property in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleBuffet
AgeFee
Adult
Buffet:US$22.00 per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service Animals
Service animals are allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Opened: 2021
  • Number of Rooms: 195
With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.

Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.

Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Frequently Asked Questions

What are the check-in and check-out times at Citizenm San Francisco Union Square?

The check-in time at Citizenm San Francisco Union Square is 14:00-24:00 and the check-out time is 11:00.

Are pets allowed at Citizenm San Francisco Union Square?

No, pets are not allowed at Citizenm San Francisco Union Square.

How much does it cost to stay at Citizenm San Francisco Union Square?

Prices at Citizenm San Francisco Union Square are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

How to get from the closest airport to Citizenm San Francisco Union Square?

The closest airport is San Francisco International Airport, and it is about 21 mins from hotel by car (21.9 km).

What is the cancellation policy for Citizenm San Francisco Union Square?

The cancellation policy for Citizenm San Francisco Union Square varies depending on the type of room and booking conditions.

About This Property

Nearest AirportSan Francisco Intl. Airport
Distance to Airport22.45KM
Nearest Train Station22nd St. Station
Distance to Train Station4.19KM
Nearest Subway StationPowell Street
Distance to Subway Station0.2KM
Average Price FromUSD291
Hotel Star Rating4