Horrible. Checked in Sunday 5 pm. At 5:10 Pm I realized the pool and hot tub were broken. Staff informed me they would be broken all week. 85 degrees and sunny all week without the pool I specifically booked the hotel for, I asked for a refund do I can spend my vacation elsewhere that has a working pool. Hotel would not refund. I called Travelocity, they got back to me three days later on Wednesday saying I was only entitled to a $77 refund for not having working amenities that I was promised upon booking my vacation. Ruined my vacation.
Other than the above disaster: the hotel does not offer coffee, instead a coffee machine was placed in my room with coffee packets that were incompatible with the machine. What the hell?!? Who does that? The staff person I asked about that replied “I don’t even know how those machines work but I’ll give you extra packets”.
Breakfast consisted of a “grab bag” filled with a capri sun strawberry kiwi juice box, Costco granola bar & an apple. Wow.
I had to have the plumber snake the shower after my first shower as the drain wouldn’t drain. Wow.
I could go on but reliving the frustration just angers me.
Don’t go to this hotel. It’s aweful and the management doesn’t care. They’re obviously sucking this place dry until it goes out of business. They don’t care about follow up business.