Gran Hotel Costa Rica, Curio Collection by Hilton

I honestly wish I can give this horrible hotel less than 1* because I’ve never stayed at a hotel with worst customer service than this disgusting hotel. I paid around $550 for 3 night and even toothbrush and toothpaste weren’t provided when I asked for it. I was told that they didn’t have it. No slipper or bathroom were in the room. The light switches were awkward and hard to figure out. The safe wasn’t working and when I called the reception, whoever answered the phone hung up the phone on me. They made me feel bad arguing with them on another occasion when they wanted to charge me for a having a visitor in my room. They copied the visitor ID and had the visitor sign a couple of form. A disgusting person name Jorge at the reception desk was the meanest I’ve ever seen at any hotel and I’ve been to hundreds of them. After arguing with him in front of the guest that the guest is not there to spend the night, he embarrassed me and said that “you will be charged next time if you have another visitor”. The breakfast was that of 1* star hotel. It was awful and even things as simple and basic as cheese didn’t have it. This hotel didn’t make me feel appreciated or welcomed. I felt under constant surveillance and that’s not right. Look at they supply in the bathroom for over $175 a night! Never seen anything like that anywhere else. I highly DO NOT recommend it.

Perfect stay location wise for short days, safe area and walking distance to all major museums or barrio escalante are. Rooms are modern designed and comfortable.

Beautiful old property right in the heart of San Jose. Perfect location for walking around to get a flavour for the city when time is limited. On-site restaurant has a panoramic view of the city. Pro’s: location and the property itself Con’s: wifi connectivity was terrible and I was told that this problem is unique to iPhones. Restaurant is expensive. Food is good but the dinner menu seemed to include squid ink on the meals we were interested in. Not a fan. Overall: The pro’s outweigh the con’s and I would stay at the Gran again.

Best hotel in downtown, excellent conditions, walkable to everything - dinning, shopping, museums, theaters, and 中国街for Asian food and souvenirs.

I loved being in such a landmark for the city of San Jose, seeing the city awake and having the gorgeous National Theater as a view was a treat. They had the best Costa Rican Pinto Ive had in a while. Furthermore, the tamales were delicious.

Modern, nice hotel in a convenient location for some of the museums and other sights. Helpful, nice staff.

The hotel is fabulous, the rooms are spectacular with an awesome bed. Staff are super friendly and atentive. The food and drink are spectacular EXCEPT for the breakfast wich is awful. Also the internet is only so so which was frustrating

We spent the last night of our anniversary trip to Costa Rica at this hotel. What a perfect choice. I had let them know we were celebrating our 30th wedding anniversary and they made us feel so special. The hotel is clean, comfortable, and we’ll located and the hospitality staff are first rate. Will definitely be back!