La Luz Beach Resort

I stayed at La Luz Beach Resort with my dad and sister. Although we were out of season, it was an amazing experience. There was some construction going on but this didn’t bother us. The staff are very friendly and helpful, the services were great and the location was perfect. La Luz exceeded our expectations! Thank you to everyone there for a wonderful and memorable stay.

I requested to omelette without pork, but it came with pork instead.

La Luz WAS my favorite on the go beach resort. And I miss it from customer service, ambiance, buffet meals and accomodation. Room rates are too high for old rooms right now and customer service are TERRIBLE. PLEASE BRING BACK THE OLD COZY LA LUZ BEACH RESORT. 🙏

What a great place for a relaxing couple of days by the beach. Stayed 2 nights Monday through Wednesday, and had a great time, food is good quality, accomdation us quite good by Philippine standards, beach private nice and clean with plenty of cabanas to use. The highlight is definately the beers brewed on site. We understand that weekends are particularly busy, and there was a team building event happening on the beach the day we were leaving, so it was a little nosier than the previous days, but didn't impact the peace and quiet too much there is plenty of space to retain the clam atmosphere.

The way they handled the reservation was very unprofessional. I was explaining the situation, then suddenly the person I was speaking with went silent and muted the call without any proper response. I tried calling back multiple times using the different contact numbers they provided, but no one answered. This was very frustrating and disappointing, especially considering the urgency of the matter.

I expected more. The room looks much better in the pictures. The loft is already outdated. The only part I liked was the restaurant and bar. It has a nice ambiance and good food, especially the lomi and brewed coffee.

We were hold for long because they cannot find our booking. We were tired but need to argue regarding our pre paid room.

BEACH FRONT – Really nice! The beach is kid-friendly. The shore isn’t too far out and the waves aren’t too strong either. However…. ROOM – The room was comfortable, but one of the air conditioning units (Kamagong - F) was already old. Because of its age, it struggled to cool the room. The showers and cabinets were also old—actually, almost everything inside the room was outdated. FOOD – Breakfast took way too long to be served. By the time it arrived, the food was already cold. As for dinner, the portions were generous, but the taste? Just okay. STAFF – We noticed that most of the staff did not warmly greet the guests. While we understand that everyone can have off days, a welcoming demeanor is a key part of the hospitality experience. Unfortunately, many of the staff appeared disengaged and lacked the warmth typically expected in guest services. A simple smile or friendly greeting would have made a big difference in creating a more pleasant and inviting atmosphere. FACILITIES – There have been some renovations and upgrades, but it’s very obvious that the resort is old. Instead of maintaining the charm of the original facilities/amenities, it feels like they were neglected. OVERALL — If you had visited this resort a few years ago, you would likely agree that it was much better back then. Unfortunately, it no longer lives up to the same standard. Given the current condition of the facilities and the overall guest experience, the high rates no longer feel justified. It's disappointing, especially considering the premium pricing.

Type of visit: Company Outing Visits: 2x in May, 2x in June Rooms: comfortable but not that spacious. AC is working. Loft type rooms were not that cold. There were other rooms that AC was not working. The rooms that are good for 7 was a hassle in using bathrooms and enjoying the AC. Water supply is not consistent. The warm is too hot. Showers are old. There were no soaps or shampoo offered. Just standard toothbrush and toothpaste. No TV, which is a no no. Wifi signal ranges from zero to poor. No phone to contact reception or housekeeping. You have to go outside and find a staff, raise your concerns, and they will radio someone to come to your room. No clinic. Just a nurse, who will come to you if you need assistance. Staff does not greet you when you meet them. No warm smiles. Pool: enough and has 5ft. Very small area for kids part. There is a bar near the pool. Cabanas are old. Pools looks old. The trees are haven. The beach is a plus. This is San Juan Beach so just a few walks from the shore, the water goes deep. There are water activities but you have to engage with them separately. Restaurant is old. Fans and lights were not working. They have no bigger fans. Just standard house fans if you request one. There were bigger flies around the food. There were times of power outage. Power comes back after an hour. Roaming dogs and cats who sit near you. Parking is limited. There is an elevator but you still need to walk a few steep stairs.