Gran Sol Hotel

This is a very basic holiday hotel. Beds were good but bedlinen was not ironed and did not have a fresh look or feel. Radiator in bedroom - quite old fashioned but far too hot during the night. Bathroom basic but adequate. Staff exceptional. Very pleasant and helpful. Breakfast was good though hot dishes were not hot. It was not expensive to stay. We had a sea view but lower room which looked out over buildings in front of hotel to sea beyond. The village is small. Not many places to eat.

You cannot make a first impression twice - the receptionists certainly are not people who make you feel welcome nor are they helpful. No welcome Sir/Madam, can I have you passports - just a grunt and a snort. No welcome water. It is a farce that this hotel is actually a school for Hotel Management lol!! You cannot get a taxi in the morning but the receptionist failed to mention the ease of the train close by, having managed to find a taxi for €50 for less than 2kms. The rooms are dated, bathrooms disgusting, air condition temperamental and dirty, no security on the patio doors, beds and linen cheap and uncomfortable. Be advised the restaurant is a training camp for the school.... breakfast was marred by the fact the smoking area is directly outside the door and thus you have a smell of cigarettes. I could continue but having read previous reviews and seen that the state of the hotel has been like this for a while, the owners and management are not interested.

The location was not as we expected, view is not as good as the photo's. And you have to have good legs to walk to the beach. The staff is very kind and helpful. That s the reason we left with a happy face.

Great location clean could do with a renovation.

All in all it was a good experience. Nice, clean room with a balcony, swimming pool, good breakfast and friendly staff. However the room was missing a fridge so there was nowhere to keep our water cold. Moreover although the rest of the staff was professional, we had a bad experience with the barman. We asked for ice from the reception and they sent us to the bar. However the barman said that they did not have and refused to give us some (his name is Johan or sth like this). The kind receptionist had to come to bar and us some because the barman seemed not to be in the mood. It is a shame for such a nice 3* hotel, where all the employees were helpful, to have one that does not want to help guests.

Property is excelent

This was our second visit to this hotel. Since it is the only hotel in Sant Pol there is not much choice if you want to spend some days in this beautiful village on the coast. The location is nice, up on the hill, with all rooms facing the sea. It is also used as a training facility for the University of Girona for students studying hospitality. It is a 3 star hotel but could very easily be a 4 or 5 star but it needs some major updating. The whole place is stuck in the 70’s and 80’s. The décor, the cheap plastic lounge chairs at the pool, the bar area, the dark drab breakfast room, the lay-out of the rooms, cheap partitions between balconies…. and lots more! I think the one thing that needs addressing soon is the height of the railing on the balconies; it is very low and clearly below building codes and EU standard. An accident is waiting to happen!! As mentioned, this is a training facility for students but the older senior staff is not doing much to help and educate and should all be replaced to give room for younger and more enthusiastic educational staff . The feeling of the place is like “we don’t want any changes, it’s always been like this and works well for the staff” The room comes with breakfast, a modest one! Some of the items like scrambled eggs are not refilled unless you ask for it. The products like yogurt and marmalade are the cheapest ones available. I had requested gluten free bread in my booking and on the first day I got one roll, warm on the outside, frozen in the middle. Next day they only had sweet cakes. Rooms have no facilities to make coffee or tea. There is also a restaurant, a bright airy nice room with lots of light and a view. But, all tables are laid as if they are just going to serve a 9 course gourmet dinner any time. Never seen anyone eating there. A pity breakfast is in the drab old breakfast room next to it. This hotel needs a good shake up and lots of money invested in it to develop this into what it could be.