Reviews of Barceló Costa Vasca

Response from Property: Dear Matthew,Thank you for your review.We are truly delighted to hear that your stay with us was a pleasant one.While we are glad that you found our hotel clean and comfortable, we note your comments regarding the swimming pool area. Our pool is designed to offer a relaxing environment, and we understand that the setup of the sun loungers may not have met your expectations. We take all feedback seriously and will consider your observations as we continually strive to enhance our guest experience.We are pleased that you appreciated the cleanliness of Barceló Costa Vasca, as we pride ourselves on maintaining the highest standards of cleanliness and hygiene for our valued guests.Finally, it is great that you enjoyed our hotel's proximity to both the charming old town and the beautiful Ondarreta beach, making it an ideal location for those who wish to explore San Sebastián and its surroundings.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca

Response from Property: Dear guest, Thank you for this enthusiastic review. We are proud that you enjoyed your stay at Barceló Costa Vasca. We are delighted that you appreciated the spaciousness and facilities of our hotel, its proximity to the beach and the quality of our food. We are pleased to hear that our location, just 550 metres from Ondarreta Beach, and our culinary offerings with local products and carefully designed menus contribute to the positive experience of our guests. We look forward to seeing you again! Kind regards, Dirección Barceló Costa Vasca

Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving valuable suggestions! We are very happy to read your positive feedback about your stay. We hope you have the opportunity to experience our Ulía À la carte Restaurant, which offers a unique culinary experience, combining tradition with innovation with high-quality local ingredients to bring you colorful and delicious dishes. Sincerely hope that you can stay again to experience our progress! I wish you a happy life and a safe journey! Dirección Barceló Costa Vasca

Response from Property: Dear guest, We greatly appreciate the time taken to comment on your recent experience at our hotel, at Barceló we always strive to exceed our guests' expectations. Your feedback will help our team achieve that goal. We are sorry to hear that your experience with our breakfast service did not meet your expectations. Our team always strives to ensure that breakfast is served until the stated time and we apologize for any confusion that may have occurred on this occasion. We will take note of your comment to improve our service and prevent similar situations from happening in the future. We remain at your entire disposal when you wish to repeat your experience with us. A cordial greeting. Address Barceló Costa Vasca

Response from Property: Dear Oscar, We would like to thank you for your recent visit and for taking a few minutes to share your feelings. We appreciate your comments and we are very happy that both the excellent service offered at our Barceló Costa Vasca hotel and the cleanliness in our comfortable rooms met your expectations. Our breakfasts represent healthy eating, which today has become a better way of living and traveling. We seek to offer guests a new experience by introducing local, natural, organic, vegetable and seasonal products. We are delighted that you liked it. Our greatest reward is reading your positive comments and knowing that we have been an important part of your pleasant experience in the city of San Sebastián. We send you a very cordial greeting and we look forward to seeing you on your next visit. Sincerely, Address Barceló Costa Vasca