Sanbay Hotel

Reviews of Sanbay Hotel

Sanbay Hotel

Jalan Leila, Pusat Bandar Sandakan, Sandakan, Sabah, 90702, MalaysiaSee Hotel Details
Sanbay Hotel
Sanbay HotelSanbay HotelSanbay Hotel
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Guest Reviews

7.9/10
Good
64 Reviews
Verified reviews
Location7.8
Amenities7.4
Service7.8
Cleanliness8.5
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All reviews(64)
Positive reviews(62)
Reviews with photos/video(7)
Clean and tidy(6)
Negative reviews(2)
Anonymous User
Standard Twin Room
Stay Date Jun 2026
Family
14 Reviews
8.5/10
Very good
Posted on Jul 12, 2026
Very clean and well maintained hotel which is something you dont usually expect from a budget hotel. Highly recommended.
Anonymous User
Standard Twin Room
Stay Date Feb 2026
Couple
16 Reviews
9.5/10
Amazing
Posted on Mar 5, 2026
The location is a bit far from the city center, but it has a large parking lot and a gas station nearby, which is great for self-driving travelers staying overnight. The room design is a bit retro, but all the amenities are there and it's very clean. Highly recommended for friends who are on a road trip!
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Response from Property: Dear Guest, Thank you so much for your kind feedback. We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you again.
Guest User
Standard Twin Room
Stay Date Jun 2026
Business traveler
9 Reviews
4.0/10
Posted on Jul 27, 2026
Unfortunately, my stay at this hotel was below my expectations. While the check-in process was fairly smooth, the overall experience was disappointing. The room was not properly cleaned, and the facilities appeared old and poorly maintained. Some amenities were either missing or not functioning properly, making the stay uncomfortable. The cleanliness of the room also needs significant improvement. Although the staff were courteous, the service was slow at times, and some issues were not resolved promptly. Considering the price paid, I expected a much better standard of accommodation. I hope the hotel management takes guest feedback seriously and improves its cleanliness, maintenance, and service quality. At this point, I would think twice before staying here again.
Hanney Janir
Standard Twin Room
Stay Date May 2026
Family
23 Reviews
9.0/10
Great
Posted on Aug 15, 2026
Comfortable place to stay, friendly staff, with car parking provided at the hotel entrance.
Guest User
Deluxe Double Room
Stay Date Feb 2026
Solo traveler
3 Reviews
6.0/10
Posted on Apr 30, 2026
Room comfortable n clean... quiet area Some reasonable restaurants around Far to walk to CBD Very disappointed without wifi/internet for 2 nights .. request numerous occasions to fix it... Nothing happened Did not have wifi during my stay... More likely not to stay there again... I am requesting some compensation for my greatest inconvenience... So sad! I must give credit to all the staff... Very helpful n friendly.. One staff even lend me his personal electrical adaptor to charge my phone ... Good job!
Guest User
Deluxe Double Room
Stay Date Apr 2026
Couple
1 Reviews
8.0/10
Very good
Posted on Jun 3, 2026
Dah few times duduk sini Hotel selesa, staff friendly
Guest User
Standard Twin Room
Stay Date Oct 2025
Business traveler
9 Reviews
9.5/10
Amazing
Posted on Nov 21, 2025
overall is good but the electric kettle was really dirty. it got mold and i think they never wash it.
min wahab
Standard Twin Room
Stay Date Nov 2025
Business traveler
4 Reviews
10/10
Outstanding
Posted on Feb 2, 2026
Everything was good. All the hotel staff were friendly and very helpful.
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Response from Property: Dear guest, thank you so much for your compliment. Our team strives to provide the best service, knowing that we satisfy your need, is the best reward. We look forward to welcoming you again.
Supiah Kamaruddin Fateh
Standard Twin Room
Stay Date Dec 2025
Family
78 Reviews
10/10
Outstanding
Posted on Jan 24, 2026
Best hotel ever in sandakan❤️❤️❤️love to come back again next time
Response from Property: Dear Guest, Thank you so much for your kind feedback. We are thrilled to hear that you enjoyed your stay. We look forward to welcoming you again.
mrboyhardy
Standard Twin Room
Stay Date Dec 2025
Business traveler
29 Reviews
7.5/10
Posted on Jan 11, 2026
Comfortable for resting time. Affordable and value for money
Guest User
Deluxe Twin Room
Stay Date Jul 2025
Couple
19 Reviews
7.5/10
Posted on Aug 18, 2025
For the price I paid, this hotel is worth the money. The car parks have shelter. Room is spacious and bed is comfortable.
Response from Property: Dear Guest, thank you for your kind feedback. We are happy to receive such comment as we are thriving to improve our services. Thank you and please do come again.
Guest User
Deluxe Double Room
Stay Date May 2025
Business traveler
10 Reviews
9.5/10
Amazing
Posted on Jun 21, 2025
Timber wood feature, good size room, hotel have nasi lemak breakfast, need to pay on the spot, overall very good value for money.
Response from Property: Thank you for staying with us. We are thriving to improve our service. Please come again.
Guest User
Deluxe Double Room
Stay Date Nov 2025
Solo traveler
1 Reviews
6.5/10
Posted on Jan 15, 2026
Too out of area. But room was quiet and clean
Guest User
Standard Twin Room
Stay Date Nov 2025
Family
2 Reviews
3.5/10
Posted on Dec 26, 2025
No wifi, want to be compensated
Guest User
Deluxe Double Room
Stay Date Apr 2026
Business traveler
2 Reviews
8.0/10
Very good
Posted on Jul 12, 2026
Good for stay