Reviews of Trouville Hotel by Compass Hospitality

OK but arrived at time of coach loads of senior citizens - not ideal timing for a lone traveller!!

I had a pleasant stay with my family and it's located right at front of the beach, a perfect spot to stay and enjoy the sea view. The rooms are not centralised air conditioned, but they provide a portable fan and you can leave your windows open which allows plenty of air to manage this summer😁

Bathroom and toilet drain was leaking.

I really liked the hotel, great location and affordable parking nearby. Wonderful staff.

Nice environment, sea view, convenient dining options. Service: Excellent.

Whilst we enjoyed our stay there were things that could have been better. The meals were ok, but service was a little chaotic, the waiting staff run off their feet, not enough of them thus waits between courses. The bar, serving entertainment room and lounge just one staff member, so depended on which side you were on. Overall a pleasant stay and would return. Clean hotel with great staff.

Fantastic stay here. Great and friendly staff. Room only so cannot comment on meals. Everywhere clean and tidy and very quick service. Room had a great view, spacious. Couldn't ask for more.

Absolutely wonderful hotel. We were on an organised coach tour from the Northwest to the Isle of Wight. Stayed in the Trouville hotel for 5 nights. Food is served on time and the menu is amazing. There is something for everyone. Breakfast is unlimited and so much to choose from. The staff are all brilliant, Marek our waiter was incredible and couldn’t do enough to help. He even remembers that my fried egg is well done and not runny. The bar staff work so hard that you barely to be served. Entertainment is adequate and the drinks are good. The room is perfectly clean and comfortable with a great sea view. We are right on the beach and I was out swimming at 6:30 am each morning. Reception staff helped me to print out some important documents that had to be signed whilst I was away and were so helpful and friendly. Weather was amazing and this only helped to make things perfect All in all I would revisit and my advice is to try it too. Very satisfied.

As members of a 37-strong Great Rail Journeys Group my wife and myself are nearing the end of a most enjoyable 5 night stay at the Trouville Hotel at Sandown overlooking the gentle sloping Blue Flag Sandown Beach which stretches some 4-5 miles. The property itself was owned by the Moorman Family for 45 years before being sold to the Thailand-based company Compass Hospitality (who, in addition to their ASEAN (Malaysia, Sri Lanka & Thailand) properties now own 30 Hotels in England, Scotland & Wales. This is most reassuring as a number of other Sandown Hotels (notably the adjacent Ocean Hotel - once one of the Island’s leading properties) are in a state of total disrepair! It is certainly very much geared up for looking after Groups (there were two other similar sized ones staying at the same time as us). Our visit started with a most helpful briefing session over coffee/tea whilst the luggage was deposited in our respective rooms. Meals (generous Breakfasts and consistently good Dinners served with generous range of fresh vegetables) were served by Marek and his team with military precision. Dinner was also followed on most nights by live entertainment which was certainly appreciated by a good number of guests. As for the rooms, we had a nice sea-facing double which was fine although a block out curtain would have been a most welcome addition! As would have been a standalone shower (my personal preference) but there was certainly no lack of hot water. Similarly, we had no problems with the Hotel’s Internet which was completely reliable throughout our stay. Sandown is also a good location for seeing the rest of the Island’s Attractions (notably Osborne House and I much the readily available coastal walks. All in all, it has been a most enjoyable stay and - as such - I’m confident that the good working relationship with Great Rail Journeys will remain in place for years to come!

4 star only because the staff are really helpful. Double room was only set up for one person booked for 2. Breakfast needs improvement. Bit greasy and cool. Entertainment is bog standard hotel. Has a fan in every room I believe during this heatwave. Great location Right in the front

We are staying here with Dave New tours coach trip from Cumbria UK. The twin room has a beautiful seaview with a large window with two smaller opening windows. The room is basic but comfortable and clean. The bathroom has a shower over a bath so you can have a nice hot bath, if needed. We are on the first floor so we take the stairs. But only one lift to the other floors, four in total, can become busy, as it only takes four people. Being on an older generation trip, this is quite frustrating,as the older people are waiting around for the lift to come back down. The staff on reception were very accommodating. The restaurant has set times for each group, and you need to be there within 10 or so mins of your allocated time. The restaurant staff are great especially the french guy. I think the menu could do with modernising IE the breakfast. Offering more selection of yogurt such as greek or plain. Seeds and nuts and fresh fruit such as raspberries and blueberries, melon,grapes. There should be warm milk on offer for cereal, as they cannot warm milk up, as they don't have a microwave. I did suggest warming it up in a pan, but that was ignored. The vegetarian choices for evening meals are ok. But fresh fruit should also be on offer,for a dessert. All in all a good experience. Very convenient for the beach and a good basic hotel

While the hotel is in a good location on the sea front my room was on the side, with one window facing a brick wall. It was dark and I had to put the light on whenever I was in the room, despite the weather being sunny outside. Also the window was so high I was unable to reach to open or close it as necessary, and it was left open all the time. As I say, the weather was fine so that was not an issue and there was little noise from outside at night, only early in the morning from the bin collections. The problem was other than the view it seemed spiders were getting into the room, and I was bitten on the arm by one that I found in the bed. I also saw at least one spider running across the carpet. I informed reception as others in my group thought there could be a nest or something that needed removing. One woman said she saw a man hoovering and cleaning the windowsills on the outside of the building and she wondered whether that was to clear spiders. As I say, the only noise came from the bin men who needed to drag the large industrial bins to the end of the alley to empty them, and then drag them back, early in the morning. One of our group had upgraded her room to a sea view but thought it was expensive and she had paid too much, until I showed her my room, which she thought looked like a prison cell. The cleaner came into my room once without knocking - just opened the door and came in. She did apologise. Luckily I was dressed and not in the bathroom etc. The food was on the whole okay. The breakfast was not served until 8am which is very late for a hotel, and of course the queues were then very long. There was an issue when they decided one evening to change the evening meal time from 6.45pm to 6pm which caused problems with people who had made arrangements to be out for the day. The bus service on IOW may be good, but from Newport to Sandown one of the buses takes 1 hour and 40 mins. It was supposed to be our holiday after all! The change in meal times was to accommodate 4 people who were going out to an evening show. However, as it turned out, those who attended for the usual meal time of 6.45pm were served as usual, and there had been no need for the rest of the group to be inconvenienced. I would return to IOW but not to this hotel. Some people in the group had stayed there many times but said this time was the last, due to the various problems and attitudes of the hotel.

Very clean in room.no name badges on serving staff.the lounge could do with furniture recovering as very worn asked about breakfast was told to read menu location spot on sea front right near pier can't comment on entertainment but other guests saying it's fair no bingo though also wine was not the,% it said on wine list a lot less When told they said they would change the list ! . Meals were good sometimes not hot enough but edible .over all I enjoyed the holiday Isle of Wight is beautiful

A really nice hotel. The staff were very friendly and helpful. Nothing was too much trouble The restaurant staff were so efficient and friendly, especially Marek. I couldn't fault the service..