There bedbugs in the room in my bed. I was bitten on my chin, my hands and my legs. My chin swelled up to disfigure my face. I had to pay use an expensive phone line to call reception to deal with it. I chose to ring reception instead of going downstairs because I was in my pyjamas and I had a broken metatarsal making me disabled. When I spoke to reception, I asked to move rooms. The initial response was that I could not move to the closest free room, which was next door, because it was a family room. In the end I moved next door. The next morning, no one apologised, no one offered a refund for anything, and I heard nothing from Travelodge more than a week later. I still find this lack of care appalling. 10 days later because I heard nothing I contacted Travelodge using the online form and I sent a letter. I am still waiting to hear about an appropriate token of apology. Currently it's a derisory offer, the same as when a bank gets a direct debit wrong. Bedbugs are disgusting and left me feeling paranoid and itchy as well as disfigured. Travelodge don't seem to care.
