Reviews of Grand Hotel la Pace - All Inclusive

Thank you! Great vacation destination!

Stunning traditional art deco interior in the public areas but the rooms are very dated. Staff on reception were very helpful and friendly. Sea view rooms are a must as there’s a building behind the hotel which is being worked on. If you don’t spend much time in your then you’re ok but I’d be devastated if I had one of those rooms. The hair dryer takes ages and cuts out all the time. Ted coffee and powder milk filled every day is nice. The pool area lacks sunbeds and they get reserved early. It’s very quiet around the pool and all you hear is other peoples conversations. The food is a better quality I’ve be used to on all inclusive but a smaller choice. Soft drinks are served out of 2 litres bottles and most alcohol are unbranded. There is peroni on tap. The hotel can arrange trips for you that are better value than if booked with the jet2 rep. The shuttle bus into Sorrento is a free service provided by the hotel is very good. I personally did not like the entertainment, dancing around your table while you’re eating and a man playing a guitar right in front of you at dinner was uncomfortable for us. The waiter / manager was very friendly and did a DJ set one night which was better. Very clean room a credit to the staff. Go to the restaurant with the views organised by the hotel , get there before the sunsets and have a walk around before you eat to make the most if the stunning view. It’s in Italy and it’s different to Spanish and American hotels if that’s what your used to, it’s a nice small hotel in a residential area so a bit rustic. Long walk up hill to town.

We have stayed in this hotel every year from 2019 except for covid we go twice a year the staff are exceptional it is not the type of hotel if you want modern it is very Italian food is good it is very clean rooms are cleaned every day it is a long walk to sorrento but has a coach that takes you and picks you up the train station is close there is lots of places to visit we cannot express how helpful and cheerful the staff are they go out of there way with all customers we have made friends for life and cannot wait to go again in June we are a couple in our 70 but still live life to the full great disco night barbecue night and 4 days a week there is entertainment

Booked here with Jet2 for 35th wedding anniversary. Paid extra for a mountain or garden view. On arrival allocated a ground floor room . The door was open on arrival. The room was being aired as had a damp musty smell. Opened the doors to let air in and view was of a fire escape. Room had damp and mould up the walls and headboard. Could pat the headboard and dusty mould would atomize into the air . Totally uninhabitable. Went to reception and told no rooms available. Offered to pay more but hotel was full. Reception staff said no upgrade for a view had been received from Jet2. Contacted Jet 2 24/7 . Told help on way . Sat in reception waiting for rep for hour .Awfully stressful. The reception management arrived said they did have more rooms! We were so relieved but then and offered us the room next door which was equally as damp and smelly or one on 3rd floor that had a derelict building within two meters blocking the outlook. We couldn’t live in that for ten days. I said we’d pay more but they said they had nothing else. Still no sign of help from jet 2 so constantly trying the 24/7 number. Was offered flight home next day but would have to pay for flights and taxis but needed a room for night. After being in an untenable situation and in reception for several hours into the evening, . We ended up finding a place to decant too for the night and got a taxi there. The Jet 2 in resort team finally rang. Said they had been to the suppliers no other rooms in the Naples area and even if there had been I’d have to pay over a 1000 euros extra. The in resort manager rang next day and said if we did not return to La Pace we had broken our contract. I asked if there were any other rooms than the ones shown but no . Obviously we couldn’t stay there so declined. And that was the end of Jet 2s support. We paid out a large amount to stay in alternative accommodation but struggled to enjoy the holiday as much after such turmoil. On return I complained and was offered a voucher for Jet 2 holidays and my upgraded fee back . Only now has the case been settled by an arbitration process in our favor. A long and difficult experience made totally worse by the provider .

Friendly staff who are always happy to help . Food nice and hot at opening time can be a bit cooler later . Disappointing no rose wine . Lots of people drinking spirits and cocktails because of this which costs the hotel more money . We are booked to return in May

The hotel is beautiful and kept exceptionally clean by the cleaning staff who work tirelessly to keep it that way. The entrance to the hotel is impressive with it's Murano glass chandelier and marble floors. The staff are wonderful nothing is too much trouble, check in was swift they retain one passport per room for a short while, given the Wi-Fi password and informed how much the tourist tax will be upon departure. To avoid the steps with luggage I suggest you turn left at the end of reception desk and use the lift to floor 2 and cross the patio by the pool and then use the lift to your floor. The rooms are a good size the beds are comfortable, there is a small fridge a litre bottle of water per day, there is a kettle and tea and coffee available (I suggest you take your tea bags) also it's sachets of dried milk. There are phone charging points on bedside locker. A shower over the bath with plenty hot water. There is a shaver plug, hair dryer along with soap etc rooms cleaned daily the air conditioning was free of charge but not needed in October. The shuttle bus is invaluable but do be there promptly or you will miss it, ( suggest you take a photo of timetable) drops you at a central car park which is 2 minutes to the station for Pompeii you can buy train tickets, entrance and guided tour tickets from there. An easy walk into the centre of Sorrento watch out for the traffic. The staff in the restaurant are pleasant and attentive, however the food doesn't live up to expectations there was always a roast meat, fresh pasta dishes every evening, some times the food needed to be hotter. There were fresh salads and fish ever night. Lunch was served around the pool with pizza, pasta, salads, fresh fruit and desserts available. I recommend the lemon ice cream it was delicious. Breakfast had all the basics cereal, yoghurt, fresh fruit a chef cooks omelette to order, got to say we never went hungry. The local beer was Peroni all spirits were local brands, a choice of cocktails available. We were informed before we went away of works taking place at the rear of the hotel, turned out to be right by our room while we where there It was one man with his hammer who sang beautifully. An enjoyable stay.

Grand Hotel La Pace Sant'Agnello Disappointing. Purely for the efforts of the staff and the free shuttle bus, we'd grade it as a 3 star. First, the positives. Reception staff are friendly, informative and helpful. Restaurant staff are very efficient and professional. Maids work hard and keep the rooms clean. Free shuttle bus is great for Sorrento and accessing the train for sightseeing. Then the sad but honest, truth. Decor is tired. The carpets need a good scrub. Found the rooms dated and a little depressing. The pool is a small rooftop affair and there are no actual grounds for you to stroll around. The hotel is surrounded by delapidated buildings. Due to travel we missed the Saturday disco, but found the evening entertainment limited to people walking around your table playing a guitar at night or singing in the dingy 'velvet bar'. Although the other travellers were lovely to chat to, we found the evenings quite boring. But honestly, the food is awful. Limited choice, poor quality, lukewarm, it would appear made as cheaply as possible. Meat is often on the bone, fatty and rubbery. My husband bravely fought a lamb chop one night to gain less than a teaspoon of meat! Soup and sauces are watery. Vegetarians have one choice in the evenings; usually pasta tubes in tomato sauce. There is no ice cream, no fresh juice, just diluted squosh or syrups, hence the cocktails are not authentic. Breakfast was the same every day, as was lunch. Lunch was usually margarita pizza, that was generally burnt with a 'spray on' tomato sauce, very little actual topping, fries and curled up white bread sandwiches with lumps of ham in mayo. Come on guys, this is Italy, we were expecting gastronomic delights and luxury! We enjoyed the trips every day and spent as little time as possible in the hotel but as we'd paid A/I generally begrudge having to pay extra to keep eating out. Still, it's good if you're on a diet! Sorry, not usually 'a complainer', but I cannot recommend this hotel..

The hotel’s location is ideal for popping in to Sorrento or St Agnello to either explore or to access public transport. The scenery is wonderful. Vesuvius and the Bay of Naples every morning from room 304! We had told the hotel we were celebrating our 30th anniversary and a bottle of fizz was in our room on arrival. Desk staff were superb and never got tiered of our questions about the hotel or exploring the surrounding area. We never had lunch or used the pool area but breakfast and dinner both had good choices and super friendly staff. Our room was traditional, a good size and fabulous hot, powerful shower. The spa was quaint with a lovely sauna, slightly dated but still good jacuzzi. I’d say add some drawers for folded clothes to the rooms, remove the blue carpet up the stairs and perhaps a slightly bigger shuttle bus. Overall a fantastic, fun week!

unsure what we would feel about hotel after reading some reviews. On arrival efficient and friendly front line staff. Reception area spacious and opulent. Loved the decor. Room with Balcony overlooking pool. Tiled floor, material wallpaper very clean. Tea making facility and fridge with bottled water in room. Room cleaned and refreshed daily. Towels changed without being asked arrived lunchtime served outside and well directed by staff members. Friendly staff bar areas, dining rooms. More than happy with food. Enough selection. Used gym one day few machines could not operate but enough in there plus sauna and jacuzzi. Outside pool cold not heated vast selection sunbeds, chairs tables etc Hotel approx 1.5 from centre. Walkable but roads bit hairy, shuttle bus available Not much entertainment of an evening but Giovanni proved a useful DJ on Saturday night. Overall we were pleasantly surprised and we shall definitely visit again

I write this review whilst still at the hotel. Walking into the hotel you get your first Wow!! The rooms are beautiful, very Italian inspired, clean bedding and towels every day and bottled water replenished, tea and coffee too. Pool area is great, plenty of sunbeds and towels provided, the restaurant is beautiful, nothing to much trouble, the food is good, not a lot of choice but it was served well. Service good, the wine was not to my taste but there are other alternatives. Very quiet, no animation team which is a bonus , and a very handy hotel bus that takes you to Sorrento.

Couldn't fault hotel wow food was good something for anyone hotel was amazing staff was so friendly and helpful had a amazing time sad to go home

Staff friendly, food brilliant. Great position for seeing Sorrento, island of Capri, the Amalfi coast and Pompeii. Lovely clean rooms. Quirky decor, but great. One of the best hotels we have stayed at for food/friendliness. Has a daily, free shuttle bus that takes you to the town. Beautiful views from the pool area. Generous with the food and drink. Always plenty available. Saturday entertainment was great with the head waiter being the DJ. Like being at a wedding disco. 💃 Had a great holiday. Thank you all.

Read reviews and went with a open mind and didn't spend my holiday taking photos of things I didn't like, yes old traditional decor and yes it needs some renovations, the food is ok, not 5 star standard, and 1 night with in 1 hour of open only 1 meat item out of 4 was left, and it was not replenished , but I never went hungry ,wine was better , if you ask for yellow label, I had plenty of Pina coldas, had a couple of problems in bathroom but sorted straight away, the place is very clean, the staff is fantastic, the mini bus needs some work done as we was getting wet inside, but over all, we really enjoyed our time and rebooked for next year, bed was comfy, lovely and quite, had pool level which you need net closed as you are very looked in to, so rather have hill view next time, in October, no problem with sun beds, pool is cold, if bad weather, lunch is in side, towels in room for pool, entertainment, well , not our thing, use mini bus for town it also serves the other sister hotel so it gets very busy, the restaurant on the hill is lovely and the hotel will arrange pick up and drop free

We are currently in resort, 3 days in - I’m sat in the room right now whilst the hubby is suffering from gastrointestinal issues not surprisingly given food is constantly served at tepid temperatures and it seems we’re aren’t the only ones! I discarded meat at the first serving due to its temp, hubby didn’t and here we are ! rest of our holiday on hold for obvious reasons, so disappointed.