Quality Inn & Suites Santa Cruz Mountains

This hotel was closed due to the power being out caused by storm. No fault of theirs of course. However, they did not issue a refund. Several attempts have been made to contact them with no response. Criminal

Room smelled of mold. We found hair that wasn’t ours on the bed. We had to wait to shower in the morning because there were workers fixing the pipes and the water was shut off. Environment was off, sketchy people around. Staff was friendly.

I have stayed at this hotel many times. It's the most affordable in the Santa Cruz Mountains. But it is a rustic mountain hotel. The shower curtain wants to hang outside the tub and will not stay against the wall of the shower. You constantly are pulling it back. The toilets need work as the seats are loose and it makes a lot of noise filling tank. The furniture was in need of repair of replacement , not duct tape. Overall the room was clean and staff is pleasant..

No coffee or breakfast as promised. They promised us coffee and breakfast at 8 am and we waited until nearly 8:15 and still nobody was there, the office was locked.

Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!

They told me that the room they were giving me had recently been renovated. I guess there are different definitions to the words recent and renovate than I imagined. Obvious water leaks under pain, dirty walls and ceilings, no stopper in the bathtub, sheets, in lieu of a duvet around the comforter, breakfast room that was only open sometimes during the scheduled open hours, a sink faucet that did not have hot or cold settings as normally found. On the upside, the employee that I typically dealt with was very kind. Parking was easy. The redwoods suttounding it were heavenly. There were tables around the pool to sit and eat at, but i'm pretty sure the pool will not open as it was dirty.

We stayed overnight for a concert in Felton and knew pickings were slim in terms of nearby hotels…We agreed that the beds were comfy but what was REALLY disappointing was the lack of cleanliness and attention to detail by the housekeeping services! We planned on showering this AM, but after seeing the condition of the shower (dirt, leaves, and tiny dark hairs from a previous “male guest”) my friend and I declined! We took pictures and showed the front desk at check out to view… They apologized but couldn’t do anything in terms of giving us a discount since I booked through ******* (a 3rd party app). He said to report the conditions, they will talk to their cleaning staff, and he’d be willing to talk to whoever needed in your management office to get us a discount on our previous charged stay. We will see what ends up happening.

Relax and enjoy Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!

Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.