Search Hotels in Santa Cruz

"Great location. Right next to Santa Cruz downtown. The front desk staff was very nice. Free coffee from 6:30am- 11am. Very clean room. Great deal!"

"This hotel is beautiful! The pool is warm and the ocean beach is right there to soak up the sun and enjoy relaxation."

"The room was large and the bed was very comfortable, clean and tidy, and the facilities were quite complete. Breakfast is more scrawled, bananas, cereals, milk, juice and chocolate cereal bars, how to save trouble and how to prepare. Overall, the price is not bad, no problem with temporary rest."

"Its location is excellent, just a few minutes walk to Santa Cruz Beach Boardwalk. The room was clean and the bed was comfortable, but the air conditioner was so noisy, it kept running for the whole night and kept generating unpleasant noise during our sleep. Also, the microwave was not functioning properly, it couldn’t be used after just a few minutes of microwaving food (which we think it failed due to overheating), and we had to wait for more than 10 minutes before it could be used again. We had to move the microwave from the shelf under the TV to another locaton so that it can be cooled down faster."

"Standard American breakfast, free parking, gas station next to it, convenient for eating and shopping. It was nice to stop with the kids."

"We had a really nice time at the resort. The staff are very helpful and friendly and the food and service at the restaurant is excellent. The beds are very comfy and the resort is very quiet. My only critical feedback is that despite some new construction on the rooms, there were no large lights in the closet, we literally had to use our phone flashlights to see anything, the bathrooms are really small and are only equipped with minimal towels, and it’s a bit difficult and awkward to request a room refresh and clean towels."

"Friendly staff. Clean room. Great location. A few things would have made it so much better- simple hooks to hang clothes in the bathroom or vanity area, shampoo/conditioner/bodywash dispensers in the shower, higher quality towels, and COFFEE anywhere  in the room or even in the office.  I’d likely not stay here again as others in the area are similar priced and have better amenities."

"Great location, the newest hotel near boardwalk. Parking is extra ($20 currently), but at least it is in a secure gated basement. Great clean rooms, front desk staff was super helpful. Would come back again! "

"Overall the stay is great. Location is good near beach,near restaurants and supermarket. It was advertised as it is. My kids are impressed with the room - clean and spacious Breakfast provided - the spread is not bad Service - the staff are helpful and warm especially Jane and Christine For Christine, she helped us to get a cab upon the day of check out. Uber cancelled on us few times which we are going to SAn Francisco International Airport. Or else we will miss the flight. Surrounding environment around hotel - safe ,less homeless I was very impressed as I read up many reviews before my booking with Hampton Inn West Santa Cruz Worth the stay and money"

"Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job."