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HYATT CENTRIC DELFINA SANTA MONICA Guest Reviews
3.9/5
Good
113 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location3.9
Amenities3.7
Service3.8
Cleanliness4.1
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All reviews(113)
Positive reviews(8)
Reviews with photos/video(3)
Negative reviews(5)
Damian
One Bedroom King Suite with Sofabed and Ocean View
Checked in Sep 2024
Family
10 Reviews
4.2/5
Very Good
Posted on Sep 14, 2024
Aside from the surprise earthquake that occurred while we visited, which shook our room, our stay was excellent. The free bikes were awesome providing us an opportunity to cruise on down to Venice Beach and around the area. Champagne on arrival was also cool. Lovely view of the beach from our room and within walking distance of the pier and other stuff. Would recommend to our friends and families
Oksana
Classic King Room
Checked in Jan 2024
Solo travelers
15 Reviews
5.0/5
Outstanding
Posted on Feb 4, 2024
I have stayed at the hotel during my business trip to LA, had a good experience, thanks
Christopher
Premium King Room with Balcony Ocean View
Checked in Jan 2023
Solo travelers
19 Reviews
2.5/5
Posted on Jan 18, 2023
This is overall not a bad hotel, but it certainly falls short of expectations given the branding and price point.
The room was nice enough though sparsely furnished given the size, and a bit awkwardly designed. There’s no coffee or tea service at all, not even a hot water kettle, and plastic cups are just tacky.
One morning I woke up and found there was no hot water. Apparently a boiler had failed. I understand problems like this can happen, but there was no follow-up despite the front desk staff saying that once the manager arrived, it would be addressed. When I checked out the next morning, there was no notation in my account. It was proposed that one day’s “destination fee” be waived, which felt trivial; I suggested two and this was begrudgingly accepted.
I’ve stayed in many hundreds of hotels over the years and this is only the second time I ever felt justified in requesting some sort of recompense; however, I was made to feel if this was somehow my problem and they weren’t very pleased with having to offer a response.
The small restaurant was a highlight, however; the staff was very friendly and attentive and the food was overall quite good.
All things considered, I would seek an alternative option in Santa Monica, I’m certain better values exist at either a higher or lower cost.
Response from Property: Dear Christopher, The experience you described is not characteristic of the level of service our associates strive to provide. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.If you decide to give us a second opportunity to restore your faith in us, I ask you that you please reach out to me prior to your arrival so that I can personally ensure you receive a true Le Meridien Delfina experience. Once again, we thank you for choosing us to accommodate you during your travels and we hope to see you again whenever your travels bring you back to Santa Monica!
Maggie Fang
Classic King Room
Checked in Jul 2022
Family
6 Reviews
1.0/5
Posted on Jul 4, 2022
This was a very bad experience the staff was really rude they would accommodate other people and when we made a request similar to other request they turned us down
Bassam El Khoury
Cabana King Room
Checked in Jun 2022
Travel with friends
3 Reviews
3.7/5
Posted on Jul 13, 2022
It was good but far a bit from the peer and they only serve coffee in the morning nothing else and you will pay extra for breakfast.
Madeleine May
Classic King Room
Checked in Dec 2023
Business travelers
6 Reviews
2.7/5
Posted on Dec 24, 2023
It is really small for a hotel at this price. The food below is also very expensive. There is an extra fee of about 300. You can only watch it at the front desk below.
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Guest User
Cabana King Room
Checked in Sep 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Sep 19, 2024
It was very clean and comfortable.
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Guest User
Classic King Room
Checked in Nov 2023
Family
3 Reviews
5.0/5
Outstanding
Posted on Nov 18, 2023
Close to Santa Monica Beach, it only provides valet parking service (Valet Parking), and self-parking is not allowed. Coffee is served in the hotel lobby at 6:30 every morning. There are various catering service stores around where you can buy breakfast. There are gas stations, convenience stores, and Walgreens large supermarkets within walking distance where you can buy common travel supplies, but there are no luggage products for customers. Place excess purchased merchandise. A new building is under construction opposite the hotel.
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Guest User
Classic Room with Two Queen Beds
Checked in Aug 2023
Family
8 Reviews
2.7/5
Posted on Oct 11, 2023
I lost a personal bath towel, a pair of headphones, and a book. Because I didn’t understand the language and the price was not expensive, I didn’t pursue them. In the end, I was overcharged for daily parking fees. How could I have a car? Now think about it, Americans really don’t take things seriously. Shouldn’t they leave some tips in the room every day?
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Guest User
Deluxe Two Queen Room with Balcony City View
Checked in Apr 2023
Travel with friends
2 Reviews
4.7/5
Amazing
Posted on Apr 17, 2023
It was a bit far from Santa Monica Beach, but the soundproofing of the hotel was good, and both the bedding and bathroom were clean. The drip coffee provided daily in the lounge was also quite satisfactory, and although the weather was cold, I was unable to use the jacuzzi pool, but the cozy and comfortable feeling was entirely satisfactory. Parking is available, but it was disappointing that the cost per day was a bit high.. We found a nearby public parking lot and parked separately.
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Guest User
Deluxe Two Queen Room with Balcony City View
Checked in May 2023
Travel with friends
14 Reviews
2.0/5
Posted on Jun 6, 2023
This hotel will not come to live next time!
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Anonymous User
Cabana King Room
Checked in Aug 2022
Solo travelers
6 Reviews
3.5/5
Posted on Sep 15, 2022
The furniture in the hotel room is a little old, and there is not even a ceiling light in the room. The overall equipment and decoration are not quite right from the price.
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Guest User
Two Queen Room
Checked in Jun 2022
Family
8 Reviews
3.2/5
Posted on Jul 2, 2022
Nice, good hotel undoubtedly, all too small towels, the only thing they keep you 40 dollars extra and then… .. I asked for a drop of glue…. I was provided with a semi-empty tube and it was marked on the room as… extra! Are we kidding?!?
What a shame!!! Extras that I have not used at all, I only stayed one night…. What extras are we talking about?