Firstly we were not due to stay at this hotel TUI overbooked our original hotel advising us 16 hours prior to departure leaving us no option but to accept an alternative. On arrival we realised the hotel is in a beautiful setting but remote nearest town is 15 minutes away. Bus is 6 euro per person but last bus is 18.45 so if you want to eat out in the evening it’s 30 euro for a taxi back to hotel. We had to wait nearly 4 hours until 4pm to check in to our room. That evening after dinner we returned to find bathroom floor flooded, contacted reception and maintenance man came, he opened the hatch in bathroom ceiling more water came down obviously an ongoing problem as it was sorted within minutes. He came back with some dirty towels and proceeded to mop up with his foot on towels. We assumed the floor would be cleaned the next day, no in fact the bathroom is not cleaned on a daily basis, cleaning consists of making the bed, emptying bins and replacing towels if you are lucky. Two days after we arrived we got back to our room to find our wet towels where we had left them in the shower. Two days after that we arrived back at our room at 5.30 pm to find nothing had been done. Contacted reception to be told someone would come within the hour, called an hour later and 15 minutes after that a man came, made the bed and gave us clean towels. The following 3 days not even the bins were emptied just replacement towels and bed made. I spoke to reception again saying the housekeeping management really need to be made aware of how dreadful the housekeeping was. After dinner we found our room had been cleaned, bed changed, fresh towels and bins emptied. On holiday you don’t expect to have to continually complain in order to have the basics done. Hotel has a buffet restaurant, pizza pasta restaurant and another which wasn’t open. Buffet is 40 euros per person for lunch or dinner other restaurant you choose from a menu and a service charge is added to your bill. Buffet food…salad bar and desert station good. Hot food unless you get it when it first comes out is cold, Luke warm at best. Also pizza restaurant doesn’t have a pizza chef on a Monday. Although hotel own sunbeds on the beach there is a charge of 40 euros front row 30 euros rows behind. We stayed 10 days from 20th September and I can truthfully say this was our worst holiday experience. TUI do not have a rep who comes to the hotel.
