AAnonymous UserWe recently stayed at Mangia's Sardinia Resort for one week, and unfortunately, our experience did not meet our expectations.
When we arrived at around 3:30 pm, we were told our room was not yet ready, which we completely understood. The reception staff asked us to wait at the bar next to reception and said they would inform us as soon as the room was available. However, after waiting for two and a half hours without any update, we went back to reception ourselves, only to be told that our room had been ready for some time and they had simply forgotten to inform us. This was not a great start to our holiday.
We also booked boat trips through the resort for Saturday and Sunday. We were asked to pay for the Sunday trip first because they weren't sure whether the Saturday trip would be available. We were told they would send us a message with an update, but we never received one. The day before, we had to go back to reception to ask again, only to find out that the reception and the boat excursion desk are managed separately, so the reception staff couldn't help us, and by then the excursion desk was already closed. Better communication between departments would have avoided this inconvenience.
The resort has four restaurants, but three of them require advance reservations. By the time we arrived on our first day and tried to book, they were already fully booked for most of our stay. Since we were staying for seven nights, it was very disappointing that we were only able to dine at one of the specialty restaurants. Guests staying for a full week should have a better opportunity to experience the different dining options.
Finally, we also had a disappointing experience at the Lime Bar. The kitchen officially closes at 5:30 pm, and we arrived at around 5:00 pm hoping to order burgers and sandwiches. We were told they could not accept any more orders because there were already too many in the queue, and they wanted to finish serving by 5:30 pm. It was frustrating to be turned away 30 minutes before the advertised closing time.
Overall, while the resort itself is beautiful and has great potential, the organisation and communication between staff and departments need significant improvement. Unfortunately, these repeated issues affected our holiday, and for that reason I cannot say we were fully satisfied with our stay.
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