Guest User
November 3, 2023
Gorgeous location, and the exterior of the hotel/resort was lovely. Everything was whitewashed and clean. The personnel spoke good English and were friendly and helpful. However, we have been overcharged multiple times after leaving the hotel and we can’t get the to straighten things out, which is something I do not appreciate. We paid everything before we left and confirmed all was correct and then extra charges started showing up afterward. Weird! The room we had, 17, was two levels above the pool and in a good spot. However, the room had not been touched for a renovation in many years and is in need of a refresh. The bed was very low to the ground and quite hard. No place to put toiletries in the bathroom. As to the food, we were there for a wedding and the wedding food was excellent. No idea why, but it was quite different from anything we ate either for a dinner in the hotel’s restaurant, which was mediocre, weird and expensive, and breakfast. Pancakes were served cold, eggs barely cooked, pastries tasteless and the coffee machine in the restaurant made terrible-tasting espresso. We stopped eating at the hotel the first day and enjoyed a restaurant up at the top of the hotel in Imerovigli, much more. Also, if you stay in any of the caldera hotels you have to know that there are multiple levels of steps to go anywhere. Not suitable for us but if you are in good shape, they are lovely places to stay and the views are amazing. BTW, the wedding and all the associated services that were arranged, went beautifully and there were no glitches.