Capella Tufu Bay, Hainan

Capella Tufu Bay, Hainan Reviews

Capella Tufu Bay, Hainan

Tufuwan Resort, Sanya, Hainan, ChinaView Hotel Details
Capella Tufu Bay, Hainan
Capella Tufu Bay, HainanCapella Tufu Bay, HainanCapella Tufu Bay, Hainan
Select your travel dates to check room availability
We Price Match
1 night

Capella Tufu Bay, Hainan Guest Reviews

4.7/5
Outstanding
4180 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(4180)
Positive reviews(4090)
Reviews with photos/video(2273)
Delicious breakfast(535)
Perfect for kids(307)
Loved the beach(234)
Great swimming pool(179)
Excellent afternoon tea(170)
Has play area for children(50)
Negative reviews(90)
Guest User
Gardenfront King
Checked in Jan 2025
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2025
Excellent service! The hotel thoughtfully upgraded our room and even provided a cake and a little star plush toy. Since we liked them, the hotel also gifted us beach slippers. At 6 PM, during the evening ceremony, the staff warmly introduced various wines and the special cocktail of the day. At 8:30 AM, the morning ceremony featured a professional performer who awakened our day with a Tai Chi session.
6/8
Response from Property: We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind and thoughtful comments on Ctrip which we have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Guest User
Oceanfront Queen
Checked in Feb 2025
Travel with friends
1 Reviews
4.0/5
Very Good
Posted on Mar 19, 2025
Beautiful pool, breakfast was amazing, service was slow and unhelpful in general
Response from Property: 尊敬的賓客您好！非常感謝您選擇我們酒店並分享您的入住體驗！我們非常高興得知您對游泳池和早餐感到滿意，這是對我們工作的最大肯定。關於您提到的服務速度慢和缺乏幫助的問題，我們深感抱歉，這確實未能完全達到您的預期。我們已經與相關團隊進行了溝通，並加強了培訓，確保未來能夠為客人提供更高效、更主動的服務。期待您再次回嘉，繼續探索更多專屬於您的美妙嘉期。———酒店管理團隊
Guest User
Gardenfront King
Checked in Sep 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Oct 15, 2024
Very nice hotel and Daisy was so helpful, good experience 👍
Response from Property: We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind and thoughtful comments on Ctrip which we have shared with Daisy. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Guest User
1-Bedroom Pool Villa
Checked in Jun 2024
Couples
5 Reviews
4.5/5
Great
Posted on Jul 21, 2024
Everything is great. Location is remote from city center. But close to linshui, which is nice
Response from Property: We are delighted you enjoyed your recent stay at CapellaTufu Bay and thank you for posting your kind comments on Ctrip. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Chinx52
Grand Ocean Suite
Checked in May 2024
Couples
33 Reviews
5.0/5
Outstanding
Posted on Jun 20, 2024
Thank you Victor for the great service. Great breakfast, cleanliness, beautiful room and resort. Will definitely be back.
Response from Property: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Heiko
Oceanfront King
Checked in Oct 2023
Couples
9 Reviews
3.5/5
Posted on Dec 1, 2023
The hotel is nice but not as nice as expected. We stayed in the normal room. The room is big and Well equipped. But the details are not perfect . The room/furniture can get some renovation, cleaning. You don’t have a lot of choice for the soft drinks inside the room. The area around the hotel is not very busy. Taxi from the costs a lot. You can‘t swim in the ocean. Service was very Good. But the baggy car are not available very often. The best is the breakfast. It was very good. Good quality and everything you want.
Response from Property: Dear guest, Thank you for choosing to stay with us and taking time to share your review. We are delighted to learn that you enjoy the breakfast in our Silk Road and staff service. In consideration of safety, we do not recommend swimming in the sea and you are welcome to have a rest on our beach loungers to enjoy the stunning view of South China Sea. For baggy service, we will make sure to share your feedback with our staff and improve it. Our apologies for this inconvenience. Hope to have the chance to welcome you again. - Management Team
Tina
Gardenfront Queen
Checked in Jan 2023
Family
2 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2023
It was a third time staying in Capella. This time with kids and it was great! It’s definitely the best hotel in the Sanya. We have a special requests for baby’s food and baby’s arrangements in the room, stuff was very helpful and nice. Special thanks to culturist manager Andrei, he was doing all the arrangements for us from check in to check out, was replying immediately on the messages. High end service. We definitely gonna come back
6/9
Response from Property: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Babu007
Gardenfront King
Checked in Nov 2022
Couples
3 Reviews
5.0/5
Outstanding
Posted on Dec 22, 2022
First time staying with Capella Tufu Bay. Excellent customer service. Check in was smooth, room service was good. Special thanks to Andrei for helping me arrange flowers, champagne and cake for my loved one’s birthday. I’ll definitely be staying with them again.
Response from Property: Dear Babu007, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Guest User
Gardenfront Queen
Checked in May 2022
Family
3 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2022
Good service, free room upgrade, free birthday cake and red wine, recommend
Response from Property: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Guest User
Premium Oceanfront King
Checked in Apr 2023
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on May 9, 2023
Capella Culturist Tufu Bay
Response from Property: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Roberto
Oceanfront King
Checked in Feb 2022
Travel with friends
4 Reviews
5.0/5
Outstanding
Posted on Mar 31, 2022
Capella one of the most beautiful hotel in China probably. best quality for any kind of service I recommended to looking for Amber , she so very sweet and very helpful.
Response from Property: Dear guest, Thank you for choosing to stay with us and taking time to share such a charming review. We are delighted to learn that you enjoy every aspect of your stay at the luxury resort. At the meantime, we are looking forward the pleasure of welcoming you back to the humble shores of Tufu Bay whenever you are next in Hainan. - Management Team
Mazen75
Gardenfront King
Checked in Dec 2022
Couples
1 Reviews
5.0/5
Outstanding
Posted on Mar 1, 2023
Nice hotel and good management
Response from Property: We are delighted you enjoyed your recent stay at Capella Tufu Bay and thank you for posting your kind and thoughtful comments on Ctrip which we have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With kind regards,- Management Team
Guest User
Oceanfront King
Checked in Nov 2023
Couples
2 Reviews
5.0/5
Outstanding
Posted on Dec 26, 2023
JENNY
Response from Property: 尊敬的賓客，感謝您對員工服務的認可與讚許，我們已經向她轉達並與酒店團隊分享，期待您再次回到海南土福灣嘉佩樂度假酒店，我們的文旅官團隊將非常樂意為您定製專屬旅程，探索不一樣的福灣風情。———酒店管理團隊
Lazgolf
1-Bedroom Pool Villa
Checked in Aug 2023
Couples
39 Reviews
5.0/5
Outstanding
Posted on Sep 25, 2023
Amazing
Response from Property: 尊敬的賓客，您好！感謝您對酒店的肯定與喜愛，我們十分開心得知酒店給您留下了深刻的印象，我們誠摯的期待您的再次回嘉。———酒店管理團隊
Guest User
Garden Studio Suite King
Checked in Feb 2023
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Mar 27, 2023
brian
Response from Property: 尊敬的賓客，感謝您入住海南土福灣嘉佩樂度假酒店。期待您再次回嘉，發現更多不一樣的嘉佩樂之美。———酒店管理團隊