Sheraton Sanya Haitang Bay Resort

Sheraton Sanya Haitang Bay Resort Reviews

Sheraton Sanya Haitang Bay Resort

No.76 North Haitang Road, Haitang District, Sanya, Hainan, 572013, ChinaView Hotel Details
Sheraton Sanya Haitang Bay Resort
Sheraton Sanya Haitang Bay ResortSheraton Sanya Haitang Bay ResortSheraton Sanya Haitang Bay Resort
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Sheraton Sanya Haitang Bay Resort Guest Reviews

4.7/5
Outstanding
14436 Reviews
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(14436)
Positive reviews(14051)
Reviews with photos/video(5494)
Perfect for kids(1778)
Great swimming pool(1683)
Nice sea view(1425)
Delicious breakfast(1234)
Close to beach(639)
Has play area for children(348)
Family activities available(186)
Negative reviews(385)
MRAZ
Garden-view Twin Room
Checked in Aug 2024
Family
13 Reviews
4.7/5
Amazing
Posted on Aug 13, 2024
We had a great stay in Sheraton. Staff were very cooperative especially Olivia at the front desk. She guided me for everything. Resort has many swimming pools of different depths. Environment was like a home. Room was very beautiful without any smell. Breakfast was very delicious. Few things which annoyed us was the long queue to wait for breakfast outside the feast restaurant and no air conditioner in the Lobby. It was too hot and humid in the lobby and it was too difficult to sit there for few minutes. Over all our stay was good and we will go there again.
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. The hotel is dedicated to providing a comfortable and convenient holiday experience for all guests. We hope that we can bring joy and create lasting memories during your stay. Thank you once again for your support, and we look forward to welcoming you back on your next visit!
Vijay
Coconut Grove Sea-View Twin Room
Checked in Nov 2024
Solo travelers
21 Reviews
5.0/5
Outstanding
Posted on Nov 14, 2024
my second stay in this hotel in less then 2 years. Everything is Sheraton standard. Receiption staff (i guess name was alina on 11th November), she help me alot and did not leave unless i resolve my issue (car charging issue with 3rd party) she spend 5-10 min , until unless we solved. Thanks alot
Response from Property: Thanks for your visit on Sheraton Sanya Haitang Bay Resort. Good to know that we brough you a pleasant journey, hopefully can see you in Sheraton Sanya Haitang Bay again! Have a good day!
travel with erika
Sea-view Queen Room
Checked in May 2024
Family
2 Reviews
4.5/5
Great
Posted on May 12, 2024
My family and i had a great time in sheraton haitang Resort & we stayed in the family suite with Seaview facing for 2 nights. The children love the sea theme bed room so much. There are alot of activities that keep the young children occupied and stay in resort throughout the stay. Last but not least, i like to compliment Iris for her exceptional service & hospitality. She take great care of our needs during the stay. highly reccomend to anyone who wish to have a fuss free holiday with families.
6/7
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. The hotel is dedicated to providing a comfortable and convenient holiday experience for all guests. We hope that we can bring joy and create lasting memories during your stay. Thank you once again for your support, and we look forward to welcoming you back on your next visit!
Tingting02
Garden-view Twin Room
Checked in Sep 2024
Solo travelers
37 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
I really appreciate my stay at Sheraton Sanya. Love the room and the environment. It was so relaxing.
Response from Property: 尊敬的客人,您好!感謝您選擇入住三亞海棠灣喜來登度假酒店以及分享您的入住體驗,很高興您能在此度過一個美好的三亞假期。我們願意用百分百的努力換取您十分滿意,高品質的服務創造高品質的度假生活。再次感謝您對我們的支持和肯定,誠摯期待您的再次到來。
Bogeenteerbulitewuchengen
Family Suite - 2-Bedroom, Garden-View
Checked in Jan 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Feb 10, 2024
Very nice stay there, my kids loved this hotel with some much joy, and Karry was very helpful.
Response from Property: Dear guest, thank you for choosing Sheraton Sanya Haitang Bay Resort as your vacation destination and sharing your stay with us. It is our great honor to make your stay satisfactory and give you recognition of the hotel service. We are committed to providing guests with meticulous and thoughtful service, and constantly enhance the hotel facilities and equipment update and improvement. Thank you again for your support and affirmation. We sincerely look forward to see you again.
Guest User
Coconut Grove Sea-View Twin Room
Checked in Oct 2024
Family
2 Reviews
4.2/5
Very Good
Posted on Dec 8, 2024
Hotel was good. No English speakers except one helpful person on WeChat.
Response from Property: Dear guests, Hello! Thank you for staying at Sheraton Sanya Haitang Bay Resort and for taking the time to share your experience. First of all, we are very sorry that you did not have a perfect experience during this stay, we attach great importance to your feedback, and will also strengthen the training related to the service awareness of all staff. The hotel attaches great importance to the guest experience and is committed to providing a high level of quality and service. You can trust us to never stop on our quest to keep our guests satisfied, and we hope that we can create a great experience for you the next time we have the opportunity.
JONGHO_SHIN
Premier Deluxe Room - Sea-View (2 beds)
Checked in Jan 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Jan 6, 2024
As this price, I totally recomend this hotel. Room condition is really good, most of all, kids pool is so warm on Dec. Marriot give us free shuttle via airport. Bang for the bucks.
Response from Property: Dear guest, Thank you for choosing Sheraton Sanya Haitang Bay Resort as your holiday destination and sharing your stay with us. We are honored to make your stay a pleasure! We are committed to providing you with meticulous service and a perfect stay experience. Thank you again for your support and affirmation, and sincerely look forward to your visit.
MikeConnor
Garden-view Twin Room
Checked in Dec 2023
Family
33 Reviews
5.0/5
Outstanding
Posted on Jan 1, 2024
Family atmosphere, better than expected. Amenities are wonderful but most importantly the staff was super friendly and helpful. Upon checking in, one of the staff named Skye really made sure we were set for our holidays, provided all information. Top notch costumer service!
Response from Property: Dear guest, thank you for choosing JW Marriott Sanya Haitang Bay as your vacation destination and sharing your stay with us. It is our great honor to make your stay satisfactory and give you recognition of the hotel service. We are committed to providing guests with meticulous and thoughtful service, and constantly enhance the hotel facilities and equipment update and improvement. Thank you again for your support and affirmation. We sincerely look forward to see you again.
Karen Su
Family Suite - 2-Bedroom, Garden-View
Checked in Mar 2024
Family
11 Reviews
5.0/5
Outstanding
Posted on Mar 16, 2024
It’s a perfect location for family with children
Response from Property: Dear guest, Thank you for choosing to stay at Sheraton Sanya Haitang Bay Resort. We are very glad to see that the hotel has left a good impression on you, and your encouragement will definitely become our motivation to move forward, so that you can enjoy a wonderful holiday here. Thank you again for your support and sincerely look forward to your coming next time!
Guest User
Coconut Grove Sea-View Twin Room
Checked in Jun 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on Jun 20, 2024
This hotel gave me a great experience, Lesley was warm and attentive, professional and meticulous, whether it was checking in, or answering questions. Let me have a feeling of home, the hotel room is clean, well-equipped, to our family to create a comfortable living environment, in addition, the hotel also provides us with some additional warm service, the price is also very high, recommended to all families with babies stay!
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. The hotel is dedicated to providing a comfortable and convenient holiday experience for all guests. We hope that we can bring joy and create lasting memories during your stay. Thank you once again for your support, and we look forward to welcoming you back on your next visit!
August Blaze
Premier Room (Double bed) (Pool)
Checked in Jun 2024
Couples
8 Reviews
4.7/5
Amazing
Posted on Jun 12, 2024
We stayed at the Premier Room (Double bed) (Pool) and we had a great time. Everyone was really accommodating and nice, most especially the house keeping Ayi's. And we would like to give a very special thanks to Miss Lesley Li for taking care of us, making our stay even more relaxed. We are definitely coming back! 🫡
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. The hotel is dedicated to providing a comfortable and convenient holiday experience for all guests. We hope that we can bring joy and create lasting memories during your stay. Thank you once again for your support, and we look forward to welcoming you back on your next visit!
SERGIO
Sea-view Queen Room
Checked in Jun 2024
Travel with friends
4 Reviews
4.7/5
Amazing
Posted on Jun 14, 2024
For sure I will come back to this hotel and I xomm recoend to.y relatives and frienfd
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. The hotel is dedicated to providing a comfortable and convenient holiday experience for all guests. We hope that we can bring joy and create lasting memories during your stay. Thank you once again for your support, and we look forward to welcoming you back on your next visit!
Maximvdn
Queen Room With Garden View
Checked in Mar 2024
Business travelers
37 Reviews
3.7/5
Posted on May 9, 2024
Hotel is very big, maybe a bit too big if your room is all the way to the end. Sound isolation is poor so it’s pretty noisy. Price is one of the lowest of haitang bay so you get what you pay for. Rooms are starting to be a bit old.
Response from Property: Dear Guest, Thank you for choosing us and supporting our hotel. Thank you for taking the time to share your feedback with us. We will certainly take your feedback into consideration as we continually work to improve our offerings to please all our guests. We value your patronage and hope to have the opportunity to better serve you in the future and restore your confidence in our hotel.
小肥肥5911
Sea-view Queen Room
Checked in Mar 2024
Solo travelers
5 Reviews
5.0/5
Outstanding
Posted on Mar 15, 2024
Special thanks to Ms. Bailey from the noodle shop. She helped me to get to know how to use Chinese APP and very helpful !
Response from Property: Dear guest, Thank you very much for your stay. We are very happy that the hotel can bring you a wonderful time, your appreciation to the hotel is a great inspiration, we will continue to maintain enthusiasm and strive to provide every guest with a home from home experience. Looking forward to your visit again!
Frank888
Premier Room (2 beds) (Pool)
Checked in Aug 2023
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 17, 2023
I wanted to extend my heartfelt gratitude to the whole crew for the exceptional customer service they provided during my recent stay at the hotel. But I would like to give a SPECIAL MENTION TO MIKI her attentiveness, professionalism, and warm demeanor truly made my experience memorable and enjoyable. Miki's dedication to ensuring my comfort and satisfaction did not go unnoticed, and I am truly grateful for her efforts. I want to say thanks to MIKI for going above and beyond to make my stay a wonderful one. I look forward to returning to the hotel and experiencing her exceptional service once again.
Response from Property: Dear guest, Thank you for choosing Sheraton Sanya Haitang Bay Resort as your holiday destination and sharing your stay with us. We are honored to make your stay a pleasure! We are committed to providing you with meticulous service and a perfect stay experience. Thank you again for your support and affirmation, and sincerely look forward to your visit again.