Visun Royal Yacht Hotel

The handheld showerhead was broken and leaked. Also, when I arrived, I found out the pool had been under maintenance since October and still wasn't usable. This wasn't communicated beforehand, which was disappointing as I was really looking forward to it, and I didn't even see any signs of ongoing repairs. Another issue was the drainage in the shower area near the entrance; it didn't drain well, causing water to pool significantly on the floor after showering. The TV was quite old too; after playing for a short while, it started making loud noises. Since I wasn't planning on watching much TV anyway, I just turned it off, but it's definitely problematic if you wanted to watch it. The balcony floor was also very old.

The hotel room was very spacious, and the amenities were complete and comfortable. The surrounding environment was beautiful and pleasant, and it was very convenient to get to the pier. However, the hotel lobby lighting was dim, and the management seemed poor. I hope they improve their management.

## Hygiene: Unbearable. The desk in the room had heavy stains that I initially thought were just fingerprints. Being a clean freak, I tried to wipe them, but to my horror, they were sticky and stringy – I have no idea what it was. That made me inspect the entire room. What I found next was even more shocking: lifting the bed runner revealed a large, indescribable stain. This time, I dared not touch it. I couldn't tell if it was vomit or something else. And you absolutely *must* check the toilet! The toilet seat and the floor around it had rings of what looked like urine stains. The cleaning lady later told me it was residue from toilet bowl cleaner, which I didn't question too much, but I highly recommend sanitizing the toilet and bed with alcohol and hot water. ## Welcome Fruit: Just as I opened the welcome fruit, hoping to calm my nerves, the first piece I picked up was spoiled. There were rotten, bruised, moldy, and dried-out pieces – it felt like they'd been sitting there for days. ## Environment: The environment was okay, just a bit old overall. You could tell it was once very luxurious. ## Service: After all the previous frustrations and discomforts, I want to specially commend the housekeeper, Xiao Wang. It was already 1 or 2 AM when I checked in, and even after changing rooms once, the situation didn't improve. She immediately cleaned the new room right in front of me, replaced the welcome fruit, and provided a foot bath tub and a new bathtub mat. She didn't show any annoyance despite my repeated requests. This level of service made me very satisfied. The hotel really needs to strengthen its room hygiene management. Even though the economy isn't great and tourism is down, that's no excuse to relax management standards.

Booked this for my friend. The room was a bit old but very spacious. Breakfast was decent too. Great value for money, what more could you ask for? It's also very close to the Sanya Yacht Club.

The hotel service was excellent! They were very responsive to all our requests. Regarding hygiene: The ceiling had water damage and the carpet was stained. My only complaint was that on the first day of our stay, due to gardeners pruning trees and plants, the road was closed. There was a significant uphill slope, and no shuttle bus was available, so two girls had to drag heavy luggage up to the hotel.

So disappointed the pool was out of order. The facilities are quite old, but the service was excellent. They offered a free sailing trip, and since there weren't many people, it felt like we had the boat to ourselves for free with friends.