Hawaii Hotel

Reviews of Hawaii Hotel

Hawaii Hotel

No.62 Yuya Road, Jiyang District, Sanya, Hainan, 572000, ChinaSee Hotel Details
Hawaii Hotel
Hawaii HotelHawaii HotelHawaii Hotel
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Guest Reviews

8.5/10
632 Reviews
Verified reviews
Location8.7
Amenities8.2
Service8.7
Cleanliness8.5
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All reviews(632)
Positive reviews(562)
Reviews with photos/video(157)
Great value for money(69)
Easy to get around(53)
Friendly front desk staff(50)
Close to beach(44)
Convenient parking(33)
Strange smell in room(22)
Loved the beach(13)
Negative reviews(70)
Anonymous User
City View Room
Stay Date Nov 2022
Solo travelers
7 Reviews
8.0/10
Very Good
Posted on Jan 4, 2023
Great location, executive reception service, but nobody speaks English and never smiles, breakfast is not delicious, better have a morning meal somewhere out; no swimming pool, it’s dry and dirty, the room is dark, no lights enough; if you don’t plan to spend plenty of your time in your suite, the place is for you, price is quite reasonable.
Response from Property: Thank you very much for your stay and comments on the hotel. We apologize for not being able to provide you with a satisfactory accommodation experience! Your valuable suggestions to us, we will take your suggestions as our next goal and focus, and constantly strengthen the details of daily management, to bring you a better detailed service experience. As for breakfast, we have been consulting our customers for their opinions and suggestions. We attach great importance to the customers' breakfast experience. If you have any need, please contact the restaurant director or manager to give your opinions on the dishes, we are committed to continuously improving our services. We sincerely look forward to your next visit to experience our progress---FJJJ
Cody Sk
Queen Room With Sea View
Stay Date Jan 2023
Solo travelers
61 Reviews
7.5/10
Posted on Mar 9, 2023
Showers head was broken
Response from Property: Dear customers Hello! Thank you for choosing the Hawaii Sanya Hotel. During the stay of customers can be timely reflected to the front desk, the hotel 24 hours a day someone on duty, we will try to help you solve the problem as soon as possible, our Hotel is committed to providing you with a friendly and thoughtful check-in experience, and sincerely look forward to your visit again!---FJJ
Anonymous User
Deluxe Queen Room
Stay Date Mar 2025
Solo travelers
4 Reviews
10.0/10
Outstanding
Posted on Apr 18, 2025
Star hotel, very close to Dadonghai Beach, the decoration is a bit old, but it is clean and safe. There are seafood restaurants on the way to the beach. I ate at a seafood restaurant, which was very good. There is a supermarket opposite, which is full of local fruits.
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Response from Property: 尊敬的顧客，感謝您選擇三亞夏威夷大酒店，由於酒店開業年限較長，部分設施難免有點陳舊，為給您提供更加舒適的入住體驗，酒店硬件升級正在籌劃中，相信下次入住定能讓您感到滿意。酒店全體工作人員熱情期待您的再次光臨！---FJJ
Anonymous User
City View Room
Stay Date Mar 2025
Travel with friends
6 Reviews
3.5/10
Posted on Apr 9, 2025
There were bugs in the room and I didn't sleep much. Since our friend had already fallen asleep, we asked to get another room next door. The hotel front desk insisted that we move to the next room together, but we didn't do it because we didn't want to wake my friend up. The overall environment of the hotel is average and the service needs to be improved.
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Response from Property: Dear customer, hello! Thank you for choosing Sanya Hawaii Hotel! We are very sorry for giving you a bad stay experience. Regarding the mosquitoes you mentioned in the room, since Sanya is a tropical area, there are many mosquitoes derived from lush vegetation. The hotel will carry out pest control every week. When we receive your feedback, we will change your room for free as soon as possible. Thank you for your valuable advice. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again! ---FJJ
Junzherenxin
2-bed Room With Sea View
Stay Date Feb 2025
Other
38 Reviews
8.5/10
Very Good
Posted on Mar 16, 2025
The hotel facilities are good, the room decoration is a little old; the service staff is good in terms of hygiene, it is quite clean; the surrounding environment of the hotel is good, it is convenient to travel, eat and shop around, and it is very close to Dadonghai; the service attitude is good, after contacting the front desk, they quickly replaced the pillow we needed (because I personally need a slightly harder pillow). Thank you very much! !
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6/7
Response from Property: 尊敬的顧客您好！非常感謝您選擇三亞夏威夷大酒店！很高興酒店的服務能夠得到您的支持與認可，您的滿意是對我們最大的鼓舞，我們定會再接再厲，為每一位賓客提供更加温馨舒適的入住體驗，期待您的再次光臨。---FJJ
Yuquanshan2
Queen Room With View
Stay Date Jan 2025
Solo travelers
71 Reviews
10.0/10
Outstanding
Posted on Mar 1, 2025
The hotel is in an excellent location, with convenient transportation, business and dining. It is 200 meters away from Dadonghai Beach, and the hotel is very quiet. Especially as an old star hotel, the front desk service is standardized and the hygiene and cleaning are good. I saw some comments saying that the facilities are a bit old, but after the experience, it is more in line with my requirements for the hotel. The room is large enough, the design is old-fashioned, and it has everything you need.
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Response from Property: 尊敬的顧客您好! 感謝您選擇三亞夏威夷大酒店。我們始終相信好的口碑一定是從顧客最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！---FJJ
Ailvyoudemeiyang
City View Room
Stay Date Jan 2025
Family
7 Reviews
6.5/10
Posted on Feb 25, 2025
The facilities are old and the ventilation is not good. Maybe I live on a low floor. The corridor smells musty and smoky. It's better after turning on the air conditioner in the room. The location of the hotel is good. It's about a ten-minute walk to the beach. The waiter is also very enthusiastic. There are no disposable slippers in the room, but they were delivered after a phone call. It's worth praising
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Response from Property: 尊敬的顧客，感謝您選擇三亞夏威夷大酒店，非常感謝您對我們服務的認可，關於您提到的通風，煙味黴味問題如您當天與酒店前台聯繫，我們也可以給您提供換房服務，您的寬容和理解是對我們工作的鼓舞和支持！真誠期待您的再次光臨！---FJJ
Guest User
City View Room
Stay Date Jan 2025
Solo travelers
19 Reviews
9.0/10
Great
Posted on Feb 20, 2025
The room is large, well-equipped, clean and tidy. It is very convenient to get in and out. Turn right and you will find Dadonghai Beach not far away. There is a bus outside the hotel, which can go directly to the railway station, airport and Yalong Bay.
Show OriginalGoogle Translated
Response from Property: 尊敬的顧客您好! 感謝您選擇三亞夏威夷大酒店。我們始終相信好的口碑一定是從顧客最真誠的滿意度推薦出去的，同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！---FJJ
Anonymous User
City View Room
Stay Date Dec 2024
Family
14 Reviews
3.0/10
Posted on Feb 4, 2025
The sanitation is as shown in the picture. There is a musty smell as soon as you enter the room. Open the window to let the smell out. At night, the beeping of cars on the roadside is too noisy. Close the window and turn on the air conditioner, and a stronger musty smell blows out. Turn off the air conditioner immediately, open the window again, and endure it for one night. The next day, I sprained my ankle when I went out to play. It was really unlucky. In addition, the hotel front desk asked for a deposit of 300 when I checked in. This is the first time I have encountered this after staying in so many hotels.
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6/12
Response from Property: 尊敬的顧客您好！感謝您選擇三亞夏威夷大酒店。非常抱歉給您帶來了一次不好的入住體驗，顧客在住期間遇到相關問題可及時反映到前台，酒店24小時全天候有人值班，我們會第一時間儘可能的幫您解決問題，關於您提到的按金問題，我們衹是做個預授權，您退房後交還房卡按金立馬原路退回，您的寬容和理解就是對我們最大的支持和鼓舞，祝您生活愉快！---FJJ
Guest User
City View Room
Stay Date Dec 2024
Family
22 Reviews
4.0/10
Posted on Feb 6, 2025
The room facilities are too old, the decoration has been too long, the face towel and bath towel are broken but still used, some sockets cannot be charged, there are no disposable slippers, it is recommended to improve
Show OriginalGoogle Translated
Response from Property: 尊敬的顧客，感謝您選擇三亞夏威夷大酒店。同時我們對於您提出的意見深表謝意，您提到的問題我們已經反饋至相關部門。為給您提供更加舒適的入住體驗，酒店硬件升級正在籌劃中，相信下次入住定能讓您感到滿意。酒店全體工作人員熱情期待您的再次光臨！---FJJ
Cuoguoerguocuo！
Queen Room With Sea View
Stay Date Dec 2024
Family
23 Reviews
3.0/10
Posted on Feb 1, 2025
Too old, good location, just a few minutes walk from the beach, hotel facilities are too old and old, carpets are dirty, service is OK, rooms are stuffy, higher floors can see the sea
Show OriginalGoogle Translated
Response from Property: 尊敬的顧客您好！非常感謝您的入住及對酒店的評價。未能給您帶來滿意的住宿體驗，我們深表歉意！酒店因開業時間較長，設備難免有點陳舊，為給您提供更加舒適的入住體驗，酒店硬件升級正在籌劃中，相信下次入住定能讓您感到滿意。酒店全體工作人員熱情期待您的再次光臨！---FJJ
Rui rui
City View Room
Stay Date Dec 2024
Other
71 Reviews
8.0/10
Very Good
Posted on Jan 31, 2025
The location of the hotel is pretty good. It is close to Dadonghai. The hotel has a parking lot, which is quite convenient. Sanitation: Not bad Environment: OK Service: Not bad, quite thoughtful and enthusiastic Facilities: That's what I mean
Show OriginalGoogle Translated
Response from Property: Dear customer, hello! Thank you very much for choosing Sanya Hawaii Hotel! We are glad that the hotel's service has received your support and recognition. Your satisfaction is the greatest encouragement to us. We will continue to work hard to provide every guest with a more warm and comfortable stay experience. We look forward to your visit again. ---FJJ
Guest User
City View Room
Stay Date Dec 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Feb 1, 2025
The hotel service is warm and thoughtful. If there are any problems, they can help solve them in a humane way. The hotel environment is comfortable and warm. It is only a five-minute walk from Dadong Beach. There are supermarkets around the hotel for dining and living conveniences.
Show OriginalGoogle Translated
Response from Property: 尊敬的顧客您好！非常感謝您選擇三亞夏威夷大酒店！很高興酒店的服務能夠得到您的支持與認可，您的滿意是對我們最大的鼓舞，我們定會再接再厲，為每一位賓客提供更加温馨舒適的入住體驗，期待您的再次光臨。---FJJ
Guest User
Queen Room With View
Stay Date Dec 2024
Family
1 Reviews
10.0/10
Outstanding
Posted on Jan 26, 2025
The hotel is in a good location, very close to the beach, only 200-300 meters away on foot, close to Yuya Avenue and convenient transportation, you can take many bus lines to travel. The hotel facilities are a bit old, it is an old brand hotel, but the hotel service is good, especially the girl at the front desk can patiently guide you to travel routes, I am very grateful.
Show OriginalGoogle Translated
Response from Property: Dear customer, hello! Thank you very much for choosing Sanya Hawaii Hotel! We are glad that the hotel's service has received your support and recognition. Your satisfaction is the greatest encouragement to us. We will continue to work hard to provide every guest with a more warm and comfortable stay experience. We look forward to your visit again. ---FJJ
Guest User
City View Room
Stay Date Dec 2024
Travel with friends
3 Reviews
10.0/10
Outstanding
Posted on Jan 21, 2025
The hotel is clean and tidy, comfortable to stay in, and the rooms are equipped with free mineral water. The price is reasonable. If you have friends who want to stay here, you can recommend it [强][强][强][强]
Show OriginalGoogle Translated
Response from Property: 尊敬的顧客您好！非常感謝您選擇三亞夏威夷大酒店！很高興酒店的服務能夠得到您的支持與認可，您的滿意是對我們最大的鼓舞，我們定會再接再厲，為每一位賓客提供更加温馨舒適的入住體驗，期待您的再次光臨。---FJJ